Катерина

Kateryna Tel.: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Kviten Address: Halytska street 118b, Ivano-Frankivsk, Ukraine
Nationality: Ukrainian
Date of birth: 08.04.1998

WORK EXPERIENCE
Jul 2024 OPERATIONS SPECIALIST (Trucking)
Present
Orozco Tracking, USA

Monitoring truck locations in real time.
Supporting drivers with tracking app problems and basic technical help.
With a background in Keeping regular communication to ensure safe and smooth operations.
psychology and experience Helping drivers with route questions, rules, and road issues.
in client service and sales,
I'm eager to join a company May 2023 E-COMMERCE SPECIALIST
May 2024
that fosters personal growth AcroShop, Ukraine
and team collaboration.
Overseeing day-to-day operations of the marketplace and
managing CRM administration.
EDUCATION Managing product listings across diverse online platforms,
including writing compelling product descriptions, accurate
Master of Psychology categorization, and creating visual content and promotional
Chernivtsi National University, materials.
Chernivtsi, Ukraine Guiding customers through the sales journey by :
2020 - 2022 - promptly addressing inquiries via phone, email, and chat,
- providing accurate information,
Bachelor of Psychology - managing complaints and offering suitable resolutions,
- processing orders, forms, and requests.
Chernivtsi National University,
Chernivtsi, Ukraine Analyzing META Ads and target audience, and providing
recommendations for introducing new products.
2016 - 2020

Specialization - Classical Oct 2022 SALES MANAGER
Mar 2023
Guitar JustSchool, Ukraine
Kyiv College of arts
Kyiv, Ukraine Conducting active sales of English language courses by
2013 - 2016 phone, responding to client inquiries and providing necessary
information on available courses, pricing and curriculum.
Developing and preparing customized proposals for clients
LANGUAGES based on their needs and budget.
Managing client information, input sales details, and contact
Ukrainian - native management in the CRM system.
English - B2
Mar 2022
Aug 2022
COFFEE SHOP MANAGER
Uluwatu specialty coffee, Limassol, Cyprus
SKILLS
Prepared coffee and served customers while maintaining a
Market Research and Analysis clean and friendly atmosphere.
Custumer service and problem Assisted with daily operations, including basic inventory
solving checks, small orders, and tracking simple expenses.
Data Entry and Database Supported smooth café workflow during busy hours and helped
Management
ensure good customer service.