Діана

Diana Chorna​
Vinnytsia, Ukraine
[open contact info](look above in the "contact info" section) ​
[open contact info](look above in the "contact info" section)

Sales Team Leader and Project Manager with 10+ years of international
experience across Ukraine, Germany, Austria, and Poland. Specialized in
German/English-speaking markets, B2B/B2C sales, and cross-functional
project management. Proven ability to lead sales teams, improve conversation
rates and manage client relationships in fast - paced environments.

Work Experience

Sales Team Leader (DACH region)

Outsource | Ukraine
09.2024 – 03.2026

- Led and supervised sales team focused on German-speaking market​
- Improved conversation rates by implementing new sales scripts and training sessions​
- Conducted coaching sessions and performance evaluations​
- Managed CRM systems and reporting

Project Manager (EN/DE)​
​
alkima GmbH | Ukraine
10.2023 – 09.2024

- Managed digital and web development projects for international clients
- Coordinated communication between clients and development team
- Controlled project timelines
- Ensured client satisfaction and long-term cooperation
- Partnership​

Personal Assistant / Project Manager (DE)​

DRESSLAB UA | Ukraine​
02.2022 – 10.2023

- Organized operational and administrative processes​
- Supported project coordination and vendor communication​
- Managed documentation and reporting​
​
Sales Manager (USA Market)

Moving Company LIRAN | Ukraine​
04.2021 – 10.2021
- Generated and managed inbound/outbound sales leads​
- Negotiated contracts and pricing​
- Maintained long-term client relationships

Customer Service Representative (DE)

Microsoft Software | Teleperformance LLC | Poland
03.2019 – 09.2020

- Provided technical and product support for German-speaking clients​
- Resolved customer issues and maintained high satisfaction rates​
- Worked with CRM and ticketing systems

Restaurant Manager (DE)

PHM LLC | Ski Resort Semmering | Austria
08.2015 – 10.2018

- Managed daily restaurant operations​
- Supervised staff and scheduling​
- Controlled inventory and financial performance​
- Partnership

Travel Assistant (DE/EN)

Studifahrten (mini-job) | Germany
04.2014 – 02.2015

- Assisted in organizing student trips​
- Coordinated logistics and communication

Education

- Vinnytsia State Pedagogical University
Foreign Languages and Literature
2008 – 2013

- NHS (DE)
Leverkusen, Germany
2013 – 2014

- Goethe University, Frankfurt am Main
German Language Course
2014 – 2015

Languages

German ​ B2 +
English ​ B2
Polish A2

Skills

Sales & Management
-​ Sales Strategy
-​ Team Leadership
-​ B2B/B2C Sales
-​ KPI Management

Project Management
-​ Agile Coordination
-​ Client Relationship Management
-​ Partnership
-​ Project Planning

Tools
-​ Bitrix24
-​ Jira
-​ Fidelio
-​ MS Office
-​ HTML (basic)
-​ Slack

Driving License
-​ Category B