Діана

Diana Chorna​
Vinnytsia, Ukraine
[open contact info](look above in the "contact info" section) ​
[open contact info](look above in the "contact info" section)

Sales Team Leader and Project Manager with 10+ years of international
experience across Ukraine, Germany, Austria, and Poland. Specialized in
German/English-speaking markets, B2B/B2C sales, and cross-functional
project management. Proven ability to lead sales teams, improve
conversion rates and manage client relationships in fast-paced
environments.

Work Experience

Sales Team Leader (DACH region)

Outsource | Ukraine
09.2024 – 03.2026

●​ Led and supervised sales team focused on German-speaking market
●​ Improved conversion rates by implementing new sales scripts and training sessions
●​ Conducted coaching sessions and performance evaluations
●​ Managed CRM systems and reporting
●​ Coordinated a team of 12 sales representatives
●​ Onboarding of new managers

Project Manager (EN/DE)​
​
alkima GmbH | Ukraine
10.2023 – 09.2024

●​ Managed digital and web development projects for international clients
●​ Coordinated communication between clients and development team
●​ Controlled project timelines
●​ Ensured client satisfaction and long-term cooperation
●​ Maintained partner relationships​

Personal Assistant / Project Manager (DE)​

DRESSLAB UA | Ukraine​
02.2022 – 10.2023

●​ Organized operational and administrative processes
●​ Supported project coordination and vendor communication
●​ Managed documentation and reporting​
​
Sales Manager (USA Market)

Moving Company LIRAN | Ukraine​
04.2021 – 10.2021

●​ Generated and managed inbound/outbound sales leads
●​ Negotiated contracts and pricing
●​ Maintained long-term client relationships

Customer Service Representative (DE)

Microsoft Software | Teleperformance LLC | Poland
03.2019 – 09.2020

●​ Provided technical and product support for German-speaking clients
●​ Resolved customer issues and maintained high satisfaction rates
●​ Worked with CRM and ticketing systems

Restaurant Manager (DE)

PHM LLC | Ski Resort Semmering | Austria
08.2015 – 10.2018

●​ Managed daily restaurant operations
●​ Supervised staff and scheduling
●​ Controlled inventory and financial performance
●​ Maintained partner relationships

Travel Assistant (DE/EN)

Studifahrten (mini-job) | Germany
04.2014 – 02.2015

●​ Assisted in organizing student trips
●​ Coordinated logistics and communication

Education

●​ Vinnytsia State Pedagogical University
Foreign Languages and Literature
2008 – 2013

●​ NHS (DE)
Leverkusen, Germany
2013 – 2014
 ●​ Goethe University, Frankfurt am Main
German Language Course
2014 – 2015

Languages

German ​ B2 +
English ​ B2
Polish​ А2

Skills

Sales & Management
●​ Sales Strategy
●​ Team Leadership
●​ B2B/B2C Sales
●​ KPI Management

Project Management
●​ Agile Coordination
●​ Client Relationship Management
●​ Partner Management
●​ Project Planning

Tools
●​ Bitrix24
●​ Jira
●​ Fidelio
●​ MS Office
●​ HTML (basic)
●​ Slack

Driving License
●​ Category B