Віра

Vira Zaverzina
Purposeful and ambitious. I always try to achieve the goal. Motivate me and I will
demonstrate my abilities.
Experience
Ltd “Metro Cash and Carry Ukraine” 2014-2022

Cashier apr 2014 – dec 2015

Having advised myself as a cashier, as an active responsible person, I was able to perform the
duties of a cashless payment manager, and later, the duties of a supervisor. After that, I went
on maternity leave.

Personal data Sales manager may 2019 – aug 2019
__________
After maternity leave, I had work experience in the department of fresh vegetables and fruits. I
Name was responsible for product quality, product presentation, quality customer service.
Vira Zaverzina
Administration support manager aug 2019 – feb 2021
Address
Vilnius, Architectu st. 164-59
In the position of administrative support manager, I was responsible for the following duties:
Telephone number - Management of administrative documentation;
[open contact info](look above in the "contact info" section) - Work with incoming and outgoing documentation;
Viber; Telegram: - Work with primary accounting documentation;
[open contact info](look above in the "contact info" section) - Conclusion of contracts with contracting organizations, tenants;
- Ordering and accounting of consumables for the needs of the department center;
Gender - Creation of presentations, Excel tables for the director of the department center;
Female
- Work with decoration in the department center;
- Help with the organization of events;
Date of birth.
05.11.1992 - Carrying out orders of the director of the department center.

Email Head of Non Food products department feb 2021 – aug 2022
[open contact info](look above in the "contact info" section)
In the position of head of the non-food products department, I was responsible for the
following duties:
- Ability to set priorities correctly;
- Coordinated work and motivation of the team;
- Maintaining the level of inventory;
- Communication with the purchasing department and the planning department for
placement of goods;
- Making proposals regarding the assortment;
- Working with reports.

UAB GoSystems Customer Support agent aug 2023 - now

- Provided timely and accurate support to customers via phone, email, and live chat,
ensuring high levels of customer satisfaction.
- Resolved customer complaints, issues, and inquiries efficiently by identifying root
causes and offering effective solutions.
- Collaborated with internal teams such as AML, FinOps and Product to escalate and
resolve complex issues.
- Monitored and followed up on open cases to ensure resolution within established SLA
timelines.
- Achieved and consistently exceeded KPIs, including customer satisfaction (CSAT), first
reply time (FRT), and response time.
- Identified recurring issues and provided feedback to improve processes, services, and
customer experience.
- Assisted in onboarding and training of new support staff by sharing best practices and
team guidelines.

Education and experience

Zaporizhia Vocational Trade College ZNU sep 2021 - feb 2024
Business, Entrepreneurship and exchange activity

Prog Academy, Ukraine jan 2023 – may 2023
Front-End Developer

DATABI, Ukraine jan 2025-jun 2025
Automatization business processes, Creating Macro.