Марія

MARIIA ARKHYPCHUK
Customer Support Specialist
[open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • Vinnytsia, Ukraine

PROFESSIONAL SUMMARY

Customer-focused professional with 18+ years of business management and client service experience. Proven ability to handle complex
inquiries, resolve issues efficiently, and maintain high customer satisfaction. Experienced with CRM systems, international communication,
and coordinating with multiple vendors and delivery partners. Trilingual (Ukrainian, Russian, English B2/C1) with strong written and verbal
communication skills. Highly organized, empathetic, and committed to delivering exceptional service on every interaction.
WORK EXPERIENCE

Customer Relations & Sales Manager
Auto Parts Store (Private Entrepreneur) | Jan 2007 – Present | Vinnytsia, Ukraine
• Served as primary point of contact for customers, handling product inquiries, order tracking, and after-sales support
• Managed client communications across phone, email, and in-person channels, resolving complaints and ensuring high satisfaction
• Coordinated with international suppliers and delivery companies (FedEx, USPS, UkrPoshta, Meest, PostNord, InPost, NP Shopping) to
track and fulfill orders on time
• Processed orders and maintained customer records using CRM systems
• Assisted customers in locating and identifying correct spare parts, demonstrating strong product knowledge and research skills
• Handled billing, invoicing, and documentation for each customer transaction
Senior Lecturer — Engineering & Computer Graphics
Vinnytsia National Technical University | Dec 2005 – Aug 2010 | Vinnytsia, Ukraine
• Communicated complex technical concepts clearly to diverse student audiences — a skill directly transferable to explaining products
and solutions to customers
• Co-authored an academic textbook, demonstrating strong written communication and structured documentation skills
• Managed classroom inquiries, student concerns, and administrative coordination
KEY SKILLS

Customer Service & Communication
Customer Communication Complaint Resolution Active Listening Empathy

Order & Delivery Tracking CRM Systems Problem Solving Multitasking

Technical Tools
Google Workspace (Docs, Sheets, Gmail, Calendar) MS Office (Word, Excel) Amazon / eBay CRM

LANGUAGES
Ukrainian — Native Russian — Native English — B2/C1 Professional

EDUCATION

Postgraduate Studies in Drive Systems
Vinnytsia National Technical University | 2000 – 2005 | Vinnytsia, Ukraine
Accounting & Auditing (Additional qualification)
Vinnytsia National Technical University | 2000 – 2002 | Vinnytsia, Ukraine
MS in Engineering Mechanics
Vinnytsia National Technical University | 1995 – 2000 | Vinnytsia, Ukraine
PERSONAL STRENGTHS

• Strong time management & self-organization • Calm and professional under pressure
• Quick learner — adapts to new tools & processes • Confident communicator in negotiations
• Teamwork & cross-functional collaboration • Decision-making with empathy and responsibility