Владислав

Vladyslav Levdikov
Billing Shift Lead
[open contact info](look above in the "contact info" section) 14th July 2000

[open contact info](look above in the "contact info" section)

EDUCATION PROFESSIONAL EXPERIENCE
SEPTEMBER 21, 2021 – FEBRUARY 01, 2025
2017 - 2021 Bachelor’s Degrees in Philology
Brokerage Company
VOLODYMYR VYNNYCHENKO CENTRAL
UKRAINIAN STATE PEDAGOGICAL CUSTOMER SUPPORT REPRESENTATIVE
UNIVERSITY
Manage client profiles, ensuring accurate processing
Translation (English First, German Second)
and verification of documents.
2021 - 2022 Master’s Degrees in Applied Linguistics Oversee deposits and cryptocurrency transactions,
V. N. KARAZIN KHARKIV NATIONAL UNIVERSITY ensuring compliance with company policies and

Applied Linguistics (English) industry standards.
Provide exceptional customer support through live
SKILLS chat, ticketing systems, phone calls, and email, resolving
CUSTOMER SUPPORT & DISPUTE RESOLUTION inquiries and issues promptly and professionally.
• Expertise in handling client inquiries with a focus on Maintain a high standard of operational accuracy while
efficient problem-solving and satisfaction. delivering client satisfaction.
• Managing customer communication regarding refunds,
chargebacks, and dispute resolution.
FEBRUARY 03, 2025 – NOVEMBER, 30. 2025
• Coordinating and communicating in internal inquiry cases
Uniwell
to ensure smooth resolution.
BILLING CHARGEBACK AGENT
TECHNICAL & FINANCIAL OPERATIONS
Manage customer communication regarding refunds
• Experienced in processing cryptocurrency transactions and and chargeback inquiries.
managing client profiles across multiple platforms.
Handle documentation for PayPal internal, external,
• Proficient in handling PayPal internal, external, and card
and card chargebacks.
chargebacks, ensuring compliance and accuracy.
Coordinate and communicate in PayPal internal inquiry
• Utilizing virtual private servers (VPS) and CRM systems to
cases.
streamline operations and maintain efficiency.
Utilize tools and platforms such as Zendesk, Slack,
TOOLS & PLATFORMS
Confluence, and Solid for daily operations.
• Skilled in using Zendesk, Slack, Confluence, and Solid for Possess experience working with various admin
customer support and dispute management. interfaces to streamline processes and ensure accuracy.
• Experience working with various admin interfaces to
optimize workflows and ensure precision.

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PROFESSIONAL EXPERIENCE
DECEMBER, 01 2025 - PRESENT

Uniwell
BILLING SHIFT LEAD

Leading and managing agents, providing assist with
difficuly cases, checking agents KPI, activity and
personal results.
Provide agents with feedback, set up individual
goals, meeting with agents on 1-1 and shadowing
sessions.
Led analysis of product workflows and agent
communications, addressing local and systemic
challenges to enhance response productivity and
profitability.

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