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Kostiantyn

Customer support representative

Considering positions:
Customer support representative, Оператор кол-центру
Age:
29 years
City of residence:
Kyiv
Ready to work:
Remote

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Portfolio
Kostiantyn Kravchuk

Content:

1. Curriculum Vitae
2. Skills Audit
3. Certificates/ Diplomas

25/02/2026
KOSTIANTYN KRAVCHUK

Personal Information

Home Address: United Kingdom, Lincolnshire, Sleaford, Heckington, NG349XP

Mobile number:[open contact info](look above in the "contact info" section)

Email address:[open contact info](look above in the "contact info" section)
Education
• 2003-2012 - Rivne specialized school №15 III levels Rivne City Council (Ukraine)

• Certificate of Basic Secondary Education

• 2012-2014 - Ostroh Military Lyceum (academy) with enhanced physical and military training (Ukraine)

• Certificate of complete secondary education
• Passed independent external evaluation in 2014 in the following subjects: English language, Ukrainian language, History.
• Certificate of independent external evaluation
• Сertificate for outstanding achievement in the study of sport
• Rank: “VICE SERGEANT” position: Commander of 1st (Alpha) section, 1st platoon.

• 2014-2017 -Tresham College of Further and Higher education (Corby,UK)

• -BTEC level 3 in sport science 2Years (Completed 03.06.2016, with Triple Grade Distinction*, Distinction, Distinction level)
• -Football academy of Tresham College
• GCES Math : B
• GCES English : C

• September 2017 – started a Sport Development and Management course at
University of Bedfordshire (Bedford Campus,UK)

• 16th of September 2021 – Graduated with a degree of Bachelor of Arts in Sport Development and Management at University of Bedfordshire (Bedford Campus)

Employment History
◦ 2014-2016 “The Range”, Corby
◦ Role: Customer assistant
◦ 2014-2016 -part time
◦ 2017 - Full time
Main responsibilities including:
• Work with clients and customers on the shop floor
• Sales
• Paper work
• Pricing
• Managing delivery
• Receiving and checking products/items
• Planogramming/Merchandising
• Till service
• Security monitoring

◦ 2017-2018 “Maplin”, Bedford
◦ Role: Customer assistant
◦ Part time
Main responsibilities including:
• Customer service
• Till service
• Managing delivery
• Sales
• Repair works
• Security monitoring

◦ 2018-2020 “Tesco”, Bedford Role:
◦ Role: Shop assistant
◦ Part Time/ Full time
Main responsibilities including:
• Customer service
• Till service
• Fully trained on “scan as you shop”/ “self checkout” departments
• Technical support of “self/checkout” and “scan as you shop” tills
• Security monitoring
• On developmental program of being trained as team leader on Scan As you Shop/ Self Service department (01/04/2020)
◦ 2020/2021 “Tesco”, Corby(Transfer from Bedford)
Role: Stock Control Assistant/Price integrity officer.
◦ 2022 Promoted as team leader on front end (check-outs).

Employment History
• June 2022 – August 2023 “DiJust/NetGame” (Remote)
• Role: Customer Care Agent / Technical Support of Online Gaming
• Full time (Day/Night Shifts rotation)
• Main responsibilities including:
• Resolving all types of problems
• Managing users profiles via CRM
• Guiding users on how to use the platform
• Answering direct calls
• Looking for the bugs/issues
• Verification support

• October 2023- October 2025 “World Wide Language Resources”
• Role: Interpreter/Linguist
• Full time (on site, day/night shifts)
• Operation: Inteflex
• Main responsibilities including:
Support on in field Basic Infantry Training of international soldiers in UK.

Personal and Professional
• Willing to act and take responsibility
-Great leadership skills
• Able to find different ways to complete a task
• Friendly and always ready to help
• Excellent time keeper
Profile
-Responsible attitude towards goals and achievements
-Perfect customer service skills
• Polite
-Friendly and easygoing person
• Freely speaks Russian, Ukrainian, English languages.
-Experienced problem solver
-Ability of using different software such as: Ms Word, Powerpoint, Excel, Publisher, Photoshop, Illustrator.
-Enthusiastic and highly motivated to succeed
Interest and Hobbies
• Ex professional football player, so football is a part of my life.
• 3 Dogs, two American Akitas and one stray dog.
• Competitive Video Games ( CS2, DOTA2, FIFA)
• Traveling. By the age of 28 I have already visited 7 countries including(Egypt, Turkey, Greece, Ukraine, England, Poland,Thailand) The aim is to visit as much as possible.
References
Professional
Tesco Cardington Road, Bedford,MK42 0BG
Ms. Katherine Wade Manager
Email: [open contact info](look above in the "contact info" section)

WWLR (World Wide Language Resources)
Mr. Ivan Matsiuk
Manager
Email: [open contact info](look above in the "contact info" section)

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