Роман

Roman
Technical Support
Mulin
Specialist L1
[open contact info](look above in the "contact info" section) Profile
[open contact info](look above in the "contact info" section) Focused on professional growth and continuous skill development. Able to analyze and
optimize workflows to improve efficiency. Comfortable working both independently
Ukraine, Dnipro
and in a team. Flexible schedule with adjustable availability.

Employment History Skills
Customer Support / Sales Representative, Ukraine Fast learning and quick adaptation;
Strong communication skills;
03/2020—11/2025 Clear and professional
communication;
Answered inbound calls and helped clients choose products with further Understanding basic
sales (UA/RU) troubleshooting logic;
Time management and task
Made outbound cold calls to find new clients and sell products (UA/RU)
prioritization;
Kept long-term contact with clients via text messages and chat (EN/UA/RU) Familiar with a wide range of
software.
Fixed client technical issues using provided instructions

Looked for quick solutions when instructions were not enough

Communicated with difficult clients and kept the conversation calm and Languages
focused English Highly proficient
Ukrainian Native speaker
Russian Native speaker
Education
Technical Support Fundamentals, Google,
Self-Study & Practice
Basic understanding of operating systems (Windows, Android, iOS)

Basic networking concepts (internet connection, DNS, IP)

Understand the logic of troubleshooting common technical issues

Troubleshooting common software and hardware problems Working with
step-by-step instructions and guideline

Simulated customer support tickets resolution with the help of GPT