Юрчило

Anna-Mariia Yurchylo— Customer Success / Support Specialist
📍 Ukraine (Open to Remote Work)
📧 [open contact info](look above in the "contact info" section)

Summary
Customer-focused professional with 7+ years of experience in teaching English and working with diverse clients. Strong communication and problem-solving skills, with a proven ability to build long-term relationships and adapt to individual client needs. Experienced in working in an international environment through collaboration with People in Need (Czech humanitarian organization). Seeking to transition into a Customer Success / Support role in a global company.
Skills
Customer Support & Communication:
- Client communication (English B2+)
- Conflict resolution & problem-solving
- Relationship building
Tools & Workflow:
- CRM basics (HubSpot or similar)
- Helpdesk tools (Zendesk, Intercom – basic knowledge)
- Google Workspace
Experience
Customer-Focused English Instructor
Self-employed / Language School — 2017 – Present
- Delivered personalized lessons to 50+ students (online & offline)
- Built long-term relationships, ensuring high client retention
- Explained complex concepts clearly to learners of different levels
- Managed communication, scheduling, and feedback independently
- Adapted teaching strategies based on client goals and progress
Program Assistant / Support Role
People in Need (Czech humanitarian organization)
- Supported daily communication within an international team
- Assisted beneficiaries with information and coordination
- Helped resolve issues and provided guidance in a fast-paced environment
- Worked in a multicultural setting, ensuring clear and empathetic communication
Education
Bachelor’s Degree
(Krakow University of Andrzej Frycz Modrzewski(KAAFM)
Languages
- Ukrainian — Native
- English — Upper-Intermediate (B2+)
Cover Letter
Dear Hiring Manager,

I am excited to apply for the Customer Success / Customer Support position at your company.

With over 7 years of experience in teaching English, I have developed strong communication, problem-solving, and client relationship skills. I have worked with more than 50 students in both online and offline formats, helping them achieve their goals through personalized support and clear guidance.

In addition to my teaching experience, I worked with the international humanitarian organization People in Need, where I supported communication and assisted people in resolving various issues in a fast-paced environment. This experience strengthened my ability to work with diverse individuals and remain empathetic, organized, and solution-oriented.

I am particularly interested in transitioning into Customer Success, as I enjoy helping people, building long-term relationships, and ensuring a positive client experience. I am confident that my background and communication skills would allow me to contribute effectively to your team.

Thank you for your time and consideration. I would be happy to discuss how I can add value to your company.

Kind regards,
Anna-Mariia