Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17956026/

Work experience

E-commerce Operations Coordinator (self-employed / freelance)

from 02.2024 to now (2 years 7 months)
Own online store on the Etsy platform, Дистанційно (Роздрібна торгівля)

- Manage the full product lifecycle — from preparation of handmade items to marketplace listing, order processing, and end-to-end delivery.
- Develop and optimize product listings, including pricing strategies to improve performance.
- Coordinate international shipping operations via WesternBid.
- Provide customer support in English, handling orders and inquiries.
- Manage payment processes and transaction workflows.
- Launch and analyze advertising campaigns, monitor performance, and optimize results.
- Maintain accurate and up-to-date product information on the marketplace.

Rate Management Specialist

from 11.2021 to 07.2024 (2 years 9 months)
Transporeon, Дистанційно (Транспорт, логістика)

- Conducted analysis of rate cards and their pre-calculation logic.
- Entered and validated freight contracts in the system, ensuring accuracy of rates calculation.
- Maintained and updated internal documentation to support operational processes.
- Handled client inquiries regarding freight tariffs via email and online meetings in English.
- Collaborated with cross-functional teams to ensure correct rates setup in accordance with contract terms.
- Managed and tracked tasks in Jira, including task creation, progress monitoring, status updates, and completion control.

Project manager, content manager

from 07.2020 to 11.2021 (1 year 5 months)
Estet, Дистанційно (Освіта, наука)

- Managed and updated the company’s website, including publishing event-related content.
- Identified and collaborated with third-party event organizers, overseeing the full cycle of cooperation in CRM (Bitrix24).
- Monitored website performance and ensured proper functionality of user accounts.
- Planned and executed email and Viber marketing campaigns, including performance tracking and reporting.
- Launched and analyzed direct marketing campaigns via EVE.Call.
- Built and maintained targeted databases for marketing activities.
- Developed information partnerships and mutual PR collaborations, including partner acquisition, proposal preparation, and execution control.
- Managed content updates for the Tribo mobile application.
- Coordinated cross-functional teams by setting tasks and ensuring timely completion.

Sales manager

from 11.2018 to 07.2020 (1 year 9 months)
Estet, Дистанційно (Освіта, наука)

- Sold tickets for training events for beauty professionals, ensuring a high level of customer service.
- Performed cross-selling of magazine subscriptions to increase revenue.
- Maintained and updated customer records in 1C and CRM (Bitrix24), ensuring data accuracy and consistency.

Dressmaker

from 11.2016 to 06.2018 (1 year 8 months)
Atelier, Херсон (Легка промисловість)

Performed clothing repair and custom tailoring, ensuring high-quality results and attention to detail.

Internet marketing manager

from 02.2016 to 10.2016 (9 months)
Євгакідс, Херсон (Легка промисловість)

- Set up and managed targeted advertising campaigns on social media platforms (Facebook, Instagram).
- Analyzed campaign performance and optimized results based on data insights.
- Coordinated the work of the SMM team, including joint content planning and creative approval.
- Planned and executed email marketing campaigns.

Education

Kherson National Technical University

Management of the Foreign-Economic Relation, Manager of the Foreign-Economic Relation, Херсон
Higher, from 2009 to 2015 (6 years)

Additional education and certificates

"Modern Professions" Training Center, Kherson, course: Accounting

2015, 4 months

Online trading course at CBT Lviv

2020, 1 month

Online course at Trade Art Trading School

2021, 2 months

Knowledge and skills

• MS Office
• MS Excel
• MS Word
• 1С
• CRM
• Google Docs
• Google
• Google Sheets
• Уміння аналізувати
• Здатність до навчання
• Впевнений користувач ПК

Language proficiencies

• Ukrainian — fluent
• English — above average

Additional information

Available to work in US time zones and flexible schedules.

English — Upper-Intermediate (B2); actively improving communication skills through ongoing studies at Study Less English School.

Experience in organizing and coordinating cross-functional teams to ensure high-quality task execution.

Background in recruitment and personnel management.

Strong analytical thinking, with the ability to collect, process, and analyze large volumes of data.

Effective communicator, quick to adapt, highly responsible, and results-driven.