Віталіна

VITALINA Chernivtsi, Ukraine

HORBACHOVA
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

SKILLS WORK EXPERIENCE
COMMUNICATION SKILLS
RIDANTA Sales Manager (remote)
Dec 2016 - Mar 2017
PROBLEM-SOLVING
Ridanta - IT Company in Poland.
Main responsibilities:
ORGANIZATIONAL SKILLS - online sales
- cold calls
TEAMWORK - google search
- communication with clients
ENGLISH LANGUAGE

GERMAN LANGUAGE WINDOW ON Teacher (volunteering)
AMERICA
Chernivtsi "Window on America" is an educational center. The mission of
Apr 2016 - Nov 2017 this Center is to enhance mutual understanding between the
United States and Ukraine.
Main responsibilities:
- preparing teaching materials
- helping students improve their English language proficiency
- сhecking and assessing students' work

INNOLYTICS GROUP Innovation Analyst
Chernivtsi
Feb 2020 - Jul 2020 Innolytics Group provides technology research, forecasting and
consultancy services for investments in innovative projects and
products.
Main responsibilities:
- collection and analysis of information
- data records of different types

GLOBAL IT SUPPORT Customer Support Specialist
Chernivtsi
Nov 2020 - Jan 2025 Main responsibilities:
- responses to customer requests in the format of emails and live
chats (questions concerning delivery time, payment methods,
order delivery progress, return of orders)
- clarification of stock availability
- providing additional information about products
- placing and reordering orders in the system

MULTI-ASSET Verification Manager
BROKER (BACK
OFFICE Main responsibilities:
DEPARTMENT) - check the compliance of the information that users indicate in
Feb 2025 - Mar 2025 their profiles and the identification documents
- analysis and identification of documents that do not meet the
requirements
- request for proper copies of documents
- determination of falsifications
- compliance with KYC standards
MULTI-ASSET
BROKER (BACK
OFFICE Funding Specialist
DEPARTMENT)
Apr 2025 - Present Main responsibilities:

- processing requests from clients and resolving issues related to
transactions and other operational aspects
- communicating with clients/partners via email
- interacting with merchants to resolve disputes
- compliance with AML standards

EDUCATION

YURIY FEDKOVYCH Bachelor
CHERNIVTSI
NATIONAL Sep 2014 - Jun 2018
UNIVERSITY Philology. Language and Literature (English)
2018

YURIY FEDKOVYCH Master's Degree
CHERNIVTSI
NATIONAL Sep 2018 - Dec 2019
UNIVERSITY Secondary Education. Language and Literature (English, German)
2019