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Олександр

Support manager

Age:
23 years
City of residence:
Lutsk
Ready to work:
Remote

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43018 Lutsk, Ukraine
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

Tg: san4etz

OLEKSANDR
DZHYHYREI
Date Of Birth

21.02.2003

E M P LOY M E N T
H I S TO R Y Support manager at Radmir Roleplay
2022 — 2023

Coached and mentored administrative staff.
Handled customer complaints calmly and professionally, resolving customer issues in a
timely manner
Providing guidance on gameplay, mechanics, promotions, and bonuses.
Assisting with technical issues (bugs, crashes, login problems, etc.).
Investigating reports of fraud, abusive behavior, and game exploits.
Resolving disputes between players according to the game's rules.
Detecting and blocking cheaters, bots, and third-party software usage.
Identifying and preventing game-breaking exploits.
Identifying and reporting bugs to developers.
Testing updates before release to detect errors.
Ensuring adherence to community guidelines.
Issuing warnings and bans to rule violators.

Liveops at Corepunk, Remote work
2024 — Present

Analyzing player feedback and reactions to new features.
Coordinating with game support for quick issue resolution.
Gathering and analyzing community feedback.
Implementing player-driven changes to improve engagement.
Identifying and fixing bugs in live content.
Coordinating with developers to enhance game stability.

1
Oleksandr Dzhyhyrei [open contact info](look above in the "contact info" section)

E D U C AT I O N
Bachelor`s, Lutsk National Technical University,
Luts’k
2020 — February 2025

LINKS Telegram: San4etz Instagram: Saniok.14

2

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43018 Lutsk, Ukraine OLEKSANDR DZHYHYREI Date Of Birth 21.02.2003 E M P LOY M E N T H I S TO R Y Support manager at Radmir Roleplay 2022 — 2023 Coached and mentored administrative staff. Handled...

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/17971833/