Stefan

STEFAN PANCHENKO
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Remote Support Specialist
Calm and detail-oriented support specialist who works comfortably under pressure and adapts quickly to
changing conditions. Experienced in daily customer communication, resolving issues promptly, and
maintaining a high level of service even in stressful situations. Able to stay polite, communicate clearly, and
remain focused on results. Interested in customer support / dispatch support roles, particularly in logistics,
transportation, and remote process coordination.

Key Skills

• Clear and polite communication
• Stress resistance
• Customer-oriented mindset
• Problem-solving
• Attention to detail
• Self-organization and discipline
• Ability to work in a dynamic environment

Work Experience
Bike Courier — Glovo Ukraine, Kyiv
June 2020 — March 2026

• Worked daily in a fast-paced environment with high demands for speed, accuracy, and responsibility.
• Maintained constant communication with customers to clarify order details, addresses, delivery times, and
provide timely updates on changes.

• Handled non-standard and conflict situations, including delays, address changes, delivery difficulties, and
coordination to minimize customer inconvenience.

• Maintained a customer-focused approach even in tense situations through calm explanations,
compromise, and service quality.

• Made independent decisions in the field and responded effectively to issues without compromising
service quality.

• Managed a large volume of repetitive and urgent tasks requiring attention, quick reaction, and strong time
organization.

Languages

• English — B2
• Russian — Fluent
• Ukrainian — Fluent
• Japanese — Basic spoken

Personal Qualities
Calm, responsible, friendly, result-oriented, self-organized, reliable, and comfortable working with people in a
service environment.