Kingsley
Account manager
- Considering positions:
- Account manager, менеджер роботи з клієнтами, спеціаліст техпідтримки, Customer success specialist, менеджер підтримки користувачів, агент підтримки користувачів, менеджер з продажу, адміністратор, адміністративний менеджер
- Employment type:
- full-time
- Age:
- 25 years
- City of residence:
- Sofiivska Borshchahivka
- Ready to work:
- Remote
Contact information
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/18021780/
Work experience
Account Manager
from 08.2024 to 03.2026
(1 year 8 months)
CleanWhale, Remote (Public and business services)
•Managed daily customer communications via SMS, email, and phone, ensuring timely responses and high satisfaction.
•Handled booking and scheduling of cleaning appointments, coordinating with cleaning teams to ensure service delivery.
•Resolved customer complaints and service issues (e.g., rescheduling, quality concerns, missed appointments) promptly and professionally.
•Maintained accurate client records and service details using CRM and scheduling platforms.
•Followed up with clients post-service to ensure satisfaction and encourage repeat bookings.
•Assisted in optimizing schedules to improve efficiency and reduce service delays.
Office manager
from 05.2023 to 07.2024
(1 year 3 months)
NYMedical, Remote (Medicine, pharmacy)
Coordinated appointment bookings and scheduling, managing a high volume of daily client interactions.
•Communicated with patients via email, phone, and messaging systems to confirm appointments and address concerns.
•Resolved issues related to scheduling, billing, and service delivery, ensuring a smooth client experience.
•Maintained organized digital records and updated client information in real time.
•Collaborated with internal teams to ensure efficient service operations.
Education
Simon Kuznets Kharkiv National University of Economics
Economics, Kyiv
Higher, from 2015 to 2021 (6 years)
Knowledge and skills
- High working capacity
- Conflict resolution
- HTML
- CSS
- JavaScript
- Git
- GitHub
- React
- Figma
- TypeScript
- Bootstrap
- Node.js
- Redux
- Next.js
- REST API
- MySQL
- PostgreSQL
- Tailwind CSS
- MongoDB
- Zustand
- Mongoose
- Prisma ORM
- Express.js
- AWS
- React Native
- Material UI
- Chakra UI
- SQL
- Docker
- Redis
- Elasticsearch
- WebSocket
- TanStack Query
- GraphQL
- Playwright
Language proficiencies
- English — fluent
- Ukrainian — average
More resumes of this candidate
Considering positions: Customer support representative, Customer success specialist, Customer support manager, 7 more positions
Remote
Higher education · Full-time
- Customer Support/ Ongoing Manager, Wow24-7, 2 years 10 months
- Customer support specialist, GotYourBackSupport, 1 year 8 months
Similar candidates
-
Менеджер роботи з клієнтами
Remote, Ternopil -
Менеджер з продажу
15000 UAH, Remote, Odesa -
Фармер акаунтів
Remote, Kyiv -
Менеджер з продажу
50000 UAH, Remote -
Менеджер роботи з клієнтами
Remote, Cherkasy -
Менеджер з підтримки клієнтів
20000 UAH, Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/18021780/