Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18021780/

Work experience

Account Manager

from 08.2024 to 03.2026 (1 year 8 months)
CleanWhale, Remote (Public and business services)

•Managed daily customer communications via SMS, email, and phone, ensuring timely responses and high satisfaction.
•Handled booking and scheduling of cleaning appointments, coordinating with cleaning teams to ensure service delivery.
•Resolved customer complaints and service issues (e.g., rescheduling, quality concerns, missed appointments) promptly and professionally.
•Maintained accurate client records and service details using CRM and scheduling platforms.
•Followed up with clients post-service to ensure satisfaction and encourage repeat bookings.
•Assisted in optimizing schedules to improve efficiency and reduce service delays.

Office manager

from 05.2023 to 07.2024 (1 year 3 months)
NYMedical, Remote (Medicine, pharmacy)

Coordinated appointment bookings and scheduling, managing a high volume of daily client interactions.
•Communicated with patients via email, phone, and messaging systems to confirm appointments and address concerns.
•Resolved issues related to scheduling, billing, and service delivery, ensuring a smooth client experience.
•Maintained organized digital records and updated client information in real time.
•Collaborated with internal teams to ensure efficient service operations.

Education

Simon Kuznets Kharkiv National University of Economics

Economics, Kyiv
Higher, from 2015 to 2021 (6 years)

Knowledge and skills

• CRM
• Email client
• SMS-marketing
• MS Word
• MS Office
• Cold sales
• Business communication
• Client relationship
• Attracting new customers
• Customer retention
• Google Meet
• Google Chrome User
• Google Docs
• Scheduling
• Time management
• Organizational skills
• Attentiveness
• Zendesk
• Ability to work in multitasking mode
• High working capacity
• Empathic
• Patience
• HubSpot
• Google Workspace
• Conducting negotiations
• Contract preparation
• Inbound sales
• Active listening
• Effective communication
• Rapport Building
• Conflict resolution
• B2B Sales
• Knowledge of sales techniques
• Sales technology
• Discipline

Language proficiencies

• English — fluent
• Ukrainian — average