Валерия

Valeria Bulavenko
Customer Support Specialist | Client Relations | Beauty & Medical Industry
Nitra, Slovakia | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL PROFILE
Empathetic and results-driven customer support professional with a strong background in direct client
communication, CRM management, and multi-channel support. Experience spans salon management,
online sales, and e-commerce — consistently resolving client issues with speed and care. Medical and
pharmaceutical background adds credibility and depth when supporting clients in health, beauty, or
wellness contexts. Fluent in Ukrainian, Russian, and English (B2). Available for remote or on-site roles.

WORK EXPERIENCE
Direct Sales Manager & Client Support — Beauty Salon
2022 – 2024 | Beauty Salon
• Handled inbound client inquiries via Instagram Direct, WhatsApp, and other messengers — resolving
issues, answering questions, booking appointments.
• Consulted clients on services, treatments, and products; guided them through the full decision-making
process.
• Maintained and updated CRM (KeyCRM) — tracked leads, client history, and follow-ups.
• Managed scheduling, cash register operations, and day-to-day salon coordination.
• Ran advertising integrations to attract new clients; contributed to social media content and
engagement.
• Handled multiple simultaneous conversations while maintaining a personalised, attentive tone.
Online Sales Manager — E-commerce
Prior experience | Online retail
• Provided end-to-end customer support via chat: order processing, tracking, complaints, and returns.
• Worked with CRM systems to log client interactions and maintain accurate records.
• Consistently met and exceeded monthly customer satisfaction and sales targets.
• Collaborated on Instagram shop content and proactive client engagement.
Clinical Practice — Surgical Department
~2018 – 2022 | Medical Institution, Ukraine
• Communicated with patients and families in high-stress clinical settings — developed strong empathy
and clear explanatory skills.
• Coordinated with interdisciplinary teams, managed documentation and patient records.

KEY SKILLS
• Customer support via chat, messenger, email (Instagram Direct, WhatsApp, Telegram)
• CRM systems — KeyCRM and others
• Conflict resolution & complaint handling
• Client consultation & needs analysis
• Order processing, tracking & coordination
• Multi-dialogue management under pressure
• Client database management & follow-up
• Social media customer engagement

PERSONAL STRENGTHS
• High empathy — naturally client-focused and attentive
• Stress-resistant and deadline-oriented
• Strong written communication skills
• Initiative-driven problem solver
• Detail-oriented and organised

EDUCATION & QUALIFICATIONS
Master's Degree with Honours — Medicine | Medical University, Ukraine | 2022
Master's Degree with Honours — Pharmacy | Medical University, Ukraine | 2022
Cosmetology Diploma
Master's Degree — Public Administration & Management | 2026

LANGUAGES
Ukrainian — Native | Russian — Native | English — B2 | Slovak — A1