Emmanuel

UKAOBASI EMMANUEL
CUSTOMER SUPPORT SPECIALIST
ukaobasiochiagha​@gmail.com | [open contact info](look above in the "contact info" section) | Vinnytsia, Ukraine | Telegram-@Emma_nuel78

PROFESSIONAL SUMMARY
Customer Support Specialist with 3+ years of experience providing remote support to US-based customers via phone, email, and chat. Skilled in
handling high-volume customer interactions, resolving issues efficiently, and maintaining high customer satisfaction. Experienced with CRM and
ticketing systems, including Zendesk. Strong communication skills with a clear understanding of US customer service standards and
expectations.

PROFESSIONAL EXPERIENCE
PrimeConnect Solutions Ltd., Customer Support Representative (Remote) 2024 – 2025
Provided customer support to US-based customers via phone and email.
Handled 50+ customer interactions daily (calls, emails, follow-ups) Resolved customer complaints and service-related issues efficiently
Escalated complex cases to appropriate departments
Maintained accurate records using CRM systems and ticketing tools Followed company scripts and US customer service standards
SkyReach Support Services Ltd., Customer Support Associate (Remote) 2022 – 2024
Delivered customer support for clients primarily based in the United States.
Assisted customers with account issues, product inquiries, and troubleshooting.
Managed multiple customer conversations simultaneously.
Used ticketing systems to track, update, and resolve issues. Maintained high response accuracy and customer satisfaction.
RoyalMart Family Store, Customer Support & Sales Assistant 2018 – 2020
Assisted customers with product selection, inquiries, and complaints. Processed payments and maintained accurate sales records.
Built strong customer relationships through effective communication.
Developed problem-solving and sales support skills.

EDUCATION
Doctor of Medicine (MD), National Pirogov Memorial Medical University, Vinnytsia 2021 – Present
Bachelor of Science in Anatomy, Enugu State University of Science and Technology 2018 – 2021

KEY SKILLS
Customer Support Customer Service Inbound Calls Outbound Calls
Email Support Live Chat Support CRM Systems Zendesk
Ticketing Systems Conflict Resolution Problem Solving Customer Satisfaction (CSAT)
Data Entry Multitasking Active Listening Remote Work
Time Management

LANGUAGE
English
Fluent (Professional
Proficiency/​C2)

TOOLS & TECHNOLOGIES
Zendesk Slack Zoom
Microsoft Office (Word, Excel)