Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/18064917/

Work experience

Support specialist

from 03.2023 to 11.2025 (2 years 9 months)
OCG, Дистанційно (Транспорт, логістика)

• Provided customer support through outbound calls and follow-ups to prospective and
existing clients
• Responded to customer inquiries professionally while nurturing long-term relationship
• Scheduled and confirmed qualified appointments, ensuring accurate handover to internal
teams
• Maintained accurate customer records, call logs, and lead status using HubSpot CRM
• Handled objections calmly and resolved concerns to maintain customer engagement and
satisfaction

Customer support representative

from 09.2020 to 08.2023 (3 years)
Queen sandy Enterprise, Дистанційно (Краса, фітнес, спорт)

• Handled inbound and outbound customer communications via phone, email, and chat
• Responded to customer questions, concerns, and service requests promptly and clearly
•Scheduled appointments and sent reminders to customers as required
• Entered, updated, and maintained customer information in internal CRM systems
• Supported cross-functional teams through accurate documentation and reporting
• Maintained high levels of customer satisfaction through empathetic and professional
communication

Education

university of portharcourt

Management,marketing, Київ
Higher, from 2014 to 2019 (5 years)

Additional education and certificates

SALES

2029, 3 months

Knowledge and skills

• Активний продаж
• Sales Expert
• HubSpot
• Apollo
• Active sales
• Trello
• Management of CRM
• Sociability
• Комунікабельність
• Робота із запереченнями
• Ведення переговорів
• Working with key clients
• Telephone sales
• Selling on Amazon
• Invoicing
• Sales development
• Result orientation
• Team training
• Чесність
• Адаптивність
• Positive thinking
• Здатність до навчання
• Attentiveness
• Competent oral and written language
• Receiving incoming calls
• Дисциплінованість
• Прямий продаж
• Продаж B2B
• Мерчендайзинг
• Доброзичливість
• Responsibility
• Active listening
• Listening skills
• Management skills
• Conducting telephone negotiations
• Work with a large amount of information
• Zendesk
• Freshdesk
• Slack
• MS Teams
• Inbound and outbound communicaton
• Email-маркетинг
• Phone sales
• Chat support
• Phone support
• Handling objections
• Appointment setting
• Client relationship
• Performance tracking
• MS Excel

Language proficiencies

English — advanced