Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18075999/

Work experience

Career break

from 10.2025 to 04.2026 (7 months)
War

Unfortunately, in between war in Ukraine and war in Iran, I did not have much choice but to lay low and do odd jobs that are not noteworthy.

Client Relations Manager

from 04.2024 to 09.2025 (1 year 6 months)
NIK TAX, Remote (Legal)

Owned end-to-end client communication across active legal cases.
Acted as liaison between clients and legal teams, reducing delays and confusion.
Maintained structured, confidential records and improved communication consistency.

Customer service representative

from 01.2020 to 11.2023 (3 years 11 months)
SupportYourApp, Kyiv (IT)

Led multiple support teams handling high-volume interactions.
Managed large ticket queues (80+ tickets/day).
Maintained ~95% CSAT while resolving complex cases.
Handled escalations and coached team members.
Improved processes and response quality.

Customer support representative

from 04.2015 to 01.2017 (1 year 10 months)
ParsOnline, Remote (Telecommunications and networking)

Provided support in fast-paced environment.
Diagnosed issues and guided customers.
Escalated technical cases and maintained CRM records.

Education

KROK University

Management (English), Kyiv
Higher, from 2017 to 2022 (5 years)

The studies to leading teams, oversee operations, and make strategic decisions within organizations. It covers key areas like leadership, finance, marketing, and organizational behavior. These degrees' purpose is to equit students with the analytical and interpersonal skills necessary for roles in various industries.

Additional education and certificates

Tourism management course, Avaye Jalbe Sayahan institution.

2012, 1 year.

Knowledge and skills

• Goodwill
• Understandability
• Data management
• Zendesk
• Freshdesk
• Work with clients
• Salesforce user
• Windows OS User
• Customer orientation
• Search for new customers

Language proficiencies

• English — fluent
• Persian (Farsi) — fluent

References

• Ricardo Naranjo

  Ricardo Naranjo

  Service Delivery Manager, SupportYourApp

  Contact details are hidden

• Kseniia Savchenko

  Kseniia Savchenko

  Chief Internal Operations Officer, SupportYourApp

  Contact details are hidden