Владислав
Customer support representative
- Age:
- 29 years
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/18080052/
Uploaded file
This resume is posted as a file. The quick view option may be worse than the original resume.
Customer Support Specialist
showtime9165@gmail.com [
PROFILE
Customer Support Specialist with 4+ years of experience in high-volume chat environments, providing fast, accurate,
and customer-focused support. Experienced in handling demanding and high-value clients, maintaining a professional
and empathetic approach in all interactions. Skilled in resolving complex issues, managing multiple conversations
simultaneously, and ensuring high customer satisfaction. Focused on delivering personalized support, building client
trust, and creating a positive customer experience.
WORK EXPERIENCE
Evoplay Ltd. 10/2021 – 02/2026 | Kyiv
Chat Operator
Managed high-volume customer interactions via live chat, ensuring fast and accurate responses.
Provided support to a wide range of clients, including demanding and high-value users.
Maintained a professional, empathetic tone while resolving issues in real time.
Handled multiple conversations simultaneously in a fast-paced environment.
Investigated and resolved customer issues, escalating complex cases when necessary.
Collaborated with internal teams to ensure timely and effective problem resolution.
Contributed to maintaining high customer satisfaction and engagement levels.
OMEGA TECHPRO 11/2019 – 06/2021 | Kyiv
Consulting Services Manager
Organization and coordination of consulting services for clients, ensuring high quality service delivery.
Analysis of promotional activities effectiveness and preparation of reports for management.
Collaboration with internal teams to improve service positioning on the market.
Organization of training sessions for employees to enhance customer service standards in the field of consulting
services.
EDUCATION
Higher Education (Incomplete) 09/2015 – 05/2018 | Kyiv
Kyiv National Linguistic University (KNLU)
Secondary Education 09/2004 – 05/2015 | Kyiv
Specialized School #274 with Advanced Foreign Language Studies
SKILLS
Online Consulting Multitasking
Operational Communication
Stress Management
LANGUAGES
Ukrainian Russian
English
HOBBIES
Reading
Music
Fitness
Cinema
Similar candidates
-
Customer support representative
Remote -
Customer support representative
Kyiv, Dnipro , more 2 cities -
Спеціаліст help desk
22000 UAH, Remote -
Customer support representative
Remote -
Customer support representative
Remote -
Customer support manager
Odesa, Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/18080052/