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Work experience

Head of Division

from 05.2023 to now (3 years)
BAYADERA GROUP, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

IT Operations Manager / Technical Manager with experience in managing IT infrastructure, support services, and technical teams within large corporate environments and business projects. Strong expertise in building stable IT Operations, Service Delivery, cost optimization, budgeting, and implementing solutions for distributed teams.

Focused on business results, SLA performance, service continuity, and infrastructure scalability.

IT Operations / Technical Manager (власний бізнес)

from 01.2018 to 01.2023 (5 years)
District, Київ (Роздрібна торгівля)

Focus of Role

Operational management of IT systems and technical business processes, including automation, infrastructure, and service operations.

Key Results & Achievements
Built and maintained IT infrastructure for e-commerce and manufacturing businesses, including workstations, network systems, peripherals, and business software solutions.
Implemented ERP systems and warehouse / production accounting solutions, improving data transparency and accelerating management decision-making.
Optimized technical and operational processes, reducing overall costs by 15%.
Organized end-user technical support and equipment maintenance processes, improving service efficiency and response time.
Ensured integration of IT solutions with core business processes, including sales, logistics, and production operations.
Managed a team of 10+ employees, including technical staff, and established a structured task control and performance management system.

Head of division\Керівник ІТ підтримки кластера

from 07.2015 to 01.2018 (2 years 7 months)
StarLightMedia Group, Київ (ЗМІ, медіа)

rea of Responsibility

IT strategy, budgeting, service delivery, infrastructure management, vendor management, and team leadership.

Key Results & Achievements
Ensured the strategic development and stable operation of cluster IT infrastructure in line with company business needs.
Led the launch and implementation of new IT services, improving operational efficiency and internal service quality.
Prepared and controlled the IT department budget, ensuring optimal resource allocation and cost control.
Delivered an IT cost-reduction initiative that significantly reduced operational expenses without compromising service quality.
Managed support and continuous development of databases, reporting systems, and electronic document management solutions.
Organized technical support operations, office infrastructure, and telephony systems, including workstations, networks, and peripherals.
Managed contractual relationships with hardware suppliers and external service providers.
Contributed to the development and execution of the company’s IT strategy.

Head of division

from 05.2011 to 07.2015 (4 years 3 months)
СТБуд, Київ (ЗМІ, медіа)

Area of Responsibility

Technical support operations, IT infrastructure management, team leadership, budgeting, and project delivery.

Key Results & Achievements
Managed a technical support team serving 2,000+ users within a national TV broadcasting environment.
Ensured continuous operation of IT infrastructure, including approximately 2,000 workstations, Windows Server environments, IP telephony, and peripheral equipment.
Led the implementation of new software solutions across the entire organization.
Maintained compliance of IT infrastructure with corporate standards, security policies, and internal regulations.
Participated in planning and controlling IT budgets for the TV channel and subsidiary companies.
Prepared technical requirements for tenders and coordinated procurement and deployment of software and hardware solutions.
Delivered IT infrastructure setup and support for remote and temporary projects.
Managed IT projects and coordinated collaboration across internal teams and stakeholders.

Education

NAU

FASU, Київ
Unfinished higher, from 2005 to 2010 (5 years)

Additional education and certificates

Microsoft 6425C, «Конфигурирование Службы Каталогов Windows Server 2008 Active Directory»

2013-1 week

TIL Security: Управление Информационной Безопасностью

2015-2 days

Knowledge and skills

• 1С
• MS Access
• Организаторские способности
• Work with the scanner
• Work with the printer
• Communicability
• Работа со сканером
• Работа с принтером
• Administration
• Администрирование
• Database
• MS Exchange Server
• IP (Internet Protocol)
• TCP
• Telephony
• Technical support
• Телефония
• Техническая поддержка
• Ремонт ПК
• Hardware
• Маршрутизация
• Backup
• Routing
• Troubleshooting
• WAN
• Дисциплінованість
• Управлінські навички
• MS Excel
• Управління командою
• Стратегічне планування
• Ведення переговорів
• Управління персоналом
• Управління підприємством
• Систематизація бізнесу
• Фінансове планування

Language proficiencies

• English — average
• Ukrainian — fluent