Nataliia

Nataliia Prots
[open contact info](look above in the "contact info" section) Nationality: Polish
[open contact info](look above in the "contact info" section) citizenship
Web:
[open contact info](look above in the "contact info" section)
rots

PROFESSIONAL SUMMARY
Multilingual professional with experience in customer service,
administration, and international client support. Skilled in
communication, coordination, and problem-solving, with a
strong ability to assist clients in navigating administrative and EDUCATION
legal processes. Adaptable and reliable, with experience in
10/2012 - 06/2014
multicultural environments including NGOs, public institutions,
ALMAMER University |
and hospitality.
Warsaw, Poland
Master's Degree: Tourism and
WORK HISTORY Recreation, Hospitality
Management
10/2022 - current
A.G. Farah GOOD START Foundation for Migrants | 09/2000 - 06/2005
Warsaw, Poland Ivan Franko National
Integration advisor University | Lviv, Ukraine
- Provided integration support to migrants both remotely and in Master's Degree: International
person Relations, International
- Coordinated access to public services and institutions Economic Relations
- Delivered multilingual support and translation assistance
10/2024 - 07/2025
- Prepared documentation, reports, and client communication
University of Warsaw |
- Handled helpline inquiries and client cases
Warsaw, Poland
01/2024 - 09/2024 Postgraduate Studies:
Ukrainian House Foundation | Warsaw, Poland Ukrainian Language
Helpline & Client Support Advisor Translation
- Provided guidance on residence legalization in Poland
- Assisted with applications and appeals to public institutions
LANG
- Supported clients with tax (PIT) settlements
- Delivered support via helpline and consultation point Ukrainian

02/2022 - 03/2023 Native
Mazovian Voivodship Office | Warsaw, Poland English
Ukrainian translator Upper intermediate
- Provided interpretation and translation services
- Supported foreigners at reception points Russian
- Coordinated with institutions and services Fluent
Polish
06/2022 - 09/2022
R4R Leasing Sp. z o.o. | Warsaw, Poland Fluent
Rental Support Administrator
- Worked with CRM systems
CERTIFICATIONS AND
- Handled customer service and inbound calls
LICENCES
- Prepared financial and budget reports Artificial Intelligence for
- Supported sales administration Everyone - SoftServe
Academy, 2025
06/2019 - 02/2020
JK ZAWIMEX DEVELOPMENT P.R.B. KRZYSZTOF
ZALEWSKI | Warsaw, Poland
Receptionist
- Managed reservations and guest services
- Processed payments and handled customer inquiries
- Maintained high service standards

SKILLS
Customer Service, Administrative Support, CRM Systems,
Multilingual Communication, Case Handling, Documentation &
Compliance, Problem Solving, MS Office

VOLUNTEER EXPERIENCE
Volunteer – SIP (Association for Legal Intervention)
Warsaw, Poland
11/2025 – 01/2026
• oral and written translation support
• assisted with case documentation review and organization