Максим

WORK EXPIRIENCE

Customer service representative PL/UA/EN
pleso therapy( Remote) — Oct 2025 – Present - 6 months
Multilingual Client Support: Provide high-quality assistance to clients and
therapists across Ukrainian, Polish, and UK markets, ensuring a seamless user
experience.
Operational Efficiency: Resolve platform-related inquiries and technical issues via
MAKSYM TARATULA chat and email, maintaining the brand’s empathetic tone of voice.
PERSONAL QUALITIES: Global Coordination: Managed communication and support tickets for diverse
international segments, including specific workflows for the UK market.
Results-Oriented & Reliable: Committed to
meeting deadlines and maintaining high Data Management: Accurately log issues in CRM (Notion/Slack/Google Sheets)
standards of accuracy in fast-paced and assist with therapist onboarding processes.
environments. Medical Billing Supervisor
Structured & Analytical Mindset: Strong ability LabQ Diagnostics (New York, Remote) — Sep 2023 – Sep
to organize complex workflows, prioritize tasks, 2025 - 2 years
and take full ownership of projects.
Empathetic & Ethical Communicator: Skilled in Operational Leadership: Managed and maintained team productivity during a large-
building trust-based relationships and scale company restructuring, ensuring zero downtime in billing cycles.
Strategic Optimization: Spearheaded the redesign and implementation of an improved
maintaining professional ethics in sensitive
bonus system, significantly increasing team motivation and accuracy.
industries (Mental Health / Medical).
Performance Monitoring: Monitored key billing metrics and streamlined internal
Continuous Learner: Passionate about
reporting processes to provide actionable insights for senior management.
professional growth, self-reflection, and Quality Assurance: Conducted regular audits of team performance to ensure
contributing to a collaborative, mission-driven compliance with billing regulations and internal quality standards.
team.
PROFILE SUMMARY: Medical Billing Specialist
LabQ Diagnostics (New York, Remote)— Sep 2022 – Sep
A results-driven specialist with nearly 4 2023 - 1 year
years of experience in medical billing,
Accurate billing and coding for COVID-related tests
customer operations, and multilingual Guided staff through CMS billing procedures
support (UA/PL/EN). Proven track record Helped resolve insurance-related issues
in streamlining reporting and
maintaining team performance during Parking lot operator
company restructuring. Expert in WEIP Gdańsk(2018 - 2020) - 2 years
handling structured data and conflict Checked ticket validity, issued fines
resolution across international markets Solved technical equipment issues
(USA/UK/Poland). Passionate about Resolved client conflicts
bringing clarity, operational structure, and
EDUCATION
high-quality support to dynamic, remote-
first teams. Berezne Forestry College
Specialization: accounting

PROFESSIONAL SKILLS: University "Higher School of Banking in Gdańsk"
PROFESSIONAL SKILLS: Specialization: international logistics
Industry Expertise: Medical Billing & Coding
(ICD-10/CPT), Revenue Cycle Management,
CMS Procedures.
HOBBIES AND INTERESTS
Operations: Data Entry & Quality Control,
Advanced Report Generation
(Daily/Weekly/Monthly). Psychology & Human Behavior
Communication: Conflict Resolution, Advanced Personal Growth & Self-Development
Customer Service (UA/PL/EN), Multilingual Mindfulness & Tea Culture
Support. Co-founded a small online tea shop with friends — from concept
Leadership: Team Management & Training,
to customer support
Performance Monitoring, Process
Optimization. Reading (non-fiction, psychology, personal efficiency)
Software & Tools: Google Workspace (Expert Learning Languages
Sheets), MS Office (Excel), CRM systems Communication & Conflict Resolution
(Notion, Slack, Zendesk/HelpScout). Community Building & Peer Support
Adaptability: Fast Learning, Remote Work
Exploring different cultures
Coordination, Cross-Cultural Communication
(Ukraine/Poland/UK/USA). PERSONAL
LANGUAGES
Email :
Polish - B2
Phone number: [open contact info](look above in the "contact info" section)
English - B2 (working on improving) Telegram:
[open contact info](look above in the "contact info" section)
Ukrainian — Native @lavidebardo
Date of birth:
Russian — Fluent LinkedIn : [open contact info](look above in the "contact info" section)
05.04.1998
taratula-a70751251/