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EMMANUEL BENJAMIN
Customer Support Specialist | Vendor Support Agent | Tier 2 Operations Support
Abuja, Nigeria | Available for Full-Time Remote Work
Phone: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section)
Telegram: @schcroprivate
PROFESSIONAL SUMMARY
Results-driven Customer Support and Vendor Operations professional with experience handling Tier 2 vendor support operations for the Glovo campaign through an outsourcing company in Abuja. Skilled in resolving vendor issues, managing escalations, coordinating support responses, and maintaining high-quality communication across customer service channels.

Experienced in chat support, email communication, case documentation, complaint resolution, and operational follow-up while working within fast-paced support environments. Strong ability to communicate professionally, manage sensitive customer interactions, and collaborate with internal teams to ensure timely issue resolution and service satisfaction.

Demonstrates strong attention to detail, adaptability, response management, and customer relationship skills in both remote and structured support environments. Seeking remote customer support, vendor operations, or customer experience roles with international teams.
CORE SKILLS
• Customer Support Operations
• Vendor Support & Escalation Handling
• Tier 2 Customer Response
• Chat & Email Support
• Complaint Resolution
• CRM & Ticket Management
• Customer Retention & Satisfaction
• Operational Support Coordination
• Issue Documentation & Reporting
• Microsoft Office & Google Workspace
• Remote Team Collaboration
• Professional English Communication
• Response Time Management
• Conflict Resolution
PROFESSIONAL EXPERIENCE
Vendor Support Agent (Tier 2 Support) – Glovo Campaign
Outsource Company | Abuja, Nigeria | 2026 – Present
• Handle Tier 2 vendor support operations for the Glovo campaign within a fast-paced customer service environment
• Resolve vendor-related complaints, escalations, and operational issues through professional communication and support workflows
• Manage support interactions across chat, email, and internal communication channels
• Document cases accurately and maintain detailed issue tracking for operational follow-up
• Collaborate with internal departments to ensure timely issue resolution and vendor satisfaction
• Support service quality standards through clear communication and response management
• Maintain professionalism while handling high-priority vendor concerns and sensitive operational cases

Customer Support & Client Relations Specialist
Freelance / Project-Based | Nigeria | 2023 – 2026
• Managed inbound customer inquiries across chat, email, and digital platforms
• Resolved complaints and service issues professionally while maintaining customer satisfaction
• Maintained organized records of interactions, reports, and follow-up actions
• Assisted customers with service-related questions and account support
• Built positive customer relationships through proactive communication and timely support

Digital Customer Engagement Support
Nigeria | 2021 – 2023
• Responded to customer inquiries on digital and social platforms
• Supported onboarding and service guidance for users
• Managed customer feedback and complaint handling professionally
• Improved engagement and retention through consistent support communication
ACHIEVEMENTS
• Successfully supported Tier 2 vendor operations for the Glovo campaign
• Maintained professional communication standards within customer-facing operations
• Improved issue response coordination and follow-up efficiency
• Supported customer satisfaction through timely and accurate resolution processes
• Demonstrated adaptability within fast-paced support environments
EDUCATION
Bachelor of Science (B.Sc.) – Computer Science
Tansian University
ADDITIONAL INFORMATION
• Available for full-time remote employment
• Comfortable working across international time zones including EET
• Strong internet connection and remote work setup
• Immediate start availability