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EMMANUEL BENJAMIN
Customer Support Specialist | Cold Caller | Appointment Setter | Customer Service Representative
Abuja, Nigeria | Available for Full-Time Remote Work | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Telegram:
@schcroprivate

PROFESSIONAL SUMMARY
Dedicated Customer Support Specialist with experience in client communication, issue resolution, customer retention,
cold calling, appointment setting, and remote support operations. Skilled in handling customer inquiries through email,
chat, phone, and digital communication channels while maintaining high service standards and response accuracy.
Proven ability to qualify prospects, build rapport, schedule appointments, resolve complaints professionally, document
cases clearly, follow internal workflows, and collaborate with cross-functional teams. Experienced in customer
relationship management, documentation, data entry, and confidential records handling.

CORE SKILLS
• Customer Support & Issue Resolution • Chat Support
• Email Support • Phone Support
• Customer Service Operations • Complaint Handling
• CRM & Ticket Documentation • Client Relationship Management
• English Communication • Microsoft Excel & Google Sheets
• Data Entry & Reporting • Remote Team Collaboration
• Records & Documentation • Cold Calling
• Appointment Setting • Lead Qualification

PROFESSIONAL EXPERIENCE
Remotex Hires - COLD CALLER & APPOINTMENT SETTER
Remote | July 2025 – August 2026
• Made outbound cold calls to introduce services, engage prospects, and generate interest.
• Qualified prospects by identifying needs, interest level, availability, and next steps.
• Scheduled qualified appointments and coordinated follow-up to improve lead progression.
• Built rapport with prospects through professional outbound calls and active listening.

TELEPERFORMANCE — CUSTOMER SERVICE REPRESENTATIVE
Remote | Oct 2024 – June 2025
• Handled customer inquiries through phone, chat, and email while maintaining professional and accurate
communication.
• Resolved customer complaints, account concerns, and service-related issues in line with established procedures.
• Documented customer interactions and case details accurately in CRM and support systems.
• Escalated complex cases to appropriate departments and followed up to support timely resolution.
• Maintained service quality, professionalism, and response-time standards in a fast-paced remote environment.

MEDICAL RECORDS SPECIALIST
Remote | March 2023 – Sept 2024
• Managed and maintained accurate electronic medical records and patient documentation.
• Reviewed records for completeness, accuracy, and proper organization.
• Entered and updated information in electronic record systems with strong attention to detail.
• Retrieved, organized, and processed medical documentation according to established procedures.
• Maintained confidentiality when handling sensitive records and consistently met processing deadlines.

Emmanuel Benjamin | Customer Support Specialist

DIGITAL CUSTOMER ENGAGEMENT SUPPORT
Nigeria | 2022 – 2023
• Responded to customer inquiries on digital and social platforms.
• Managed complaints and feedback professionally.
• Supported customer onboarding and service guidance.
• Increased customer retention through consistent support communication.

CUSTOMER SUPPORT & CLIENT RELATIONS SPECIALIST
Nigeria | Freelance / Project-Based | 2021 – 2022
• Managed inbound customer inquiries across chat, email, and digital platforms.
• Resolved customer complaints and service issues professionally.
• Maintained accurate documentation of cases, interactions, and follow-ups.
• Escalated complex issues to relevant teams where necessary.
• Improved customer satisfaction through prompt response and clear communication.
• Built long-term customer relationships through proactive support.
• Assisted customers with product, service, and account-related questions.
• Ensured timely resolution of client concerns and follow-up actions.

KEY ACHIEVEMENTS
• Improved response turnaround time for customer inquiries.
• Increased customer retention through proactive follow-up.
• Maintained high-quality English communication standards.
• Supported issue resolution across multiple customer channels.

EDUCATION
Bachelor of Science (B.Sc.) Computer Science
Tansian University

ADDITIONAL INFORMATION
• Available for full-time remote employment.
• Comfortable working EET time zone.
• Strong internet connection.

Emmanuel Benjamin | Customer Support Specialist