Костянтин

KOSTIANTYN SAGAN, PMP
Lviv, Ukraine | open to relocate | [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section) |
LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Results-driven Delivery and PMO leader with 15+ years scaling globally distributed engineering
programs for international clients across Fintech, Healthcare, and Gaming. Built PMO functions from
zero, owned gross margin, managed $5M+ portfolios across five countries, and grew key accounts
from 7% to 34% of annual revenue. Core strengths: delivery governance at scale, distributed team
leadership, client relationship management, escalation management, and pre-sales to delivery
handover.

CORE COMPETENCIES
• Driving delivery excellence • Budgeting and forecasting • Technical and software
and governance (SLAs, • AI in Delivery architecture expertise
KPIs) • Account Client (on-prem infrastructure,
• Driving revenue growth Management AWS, MS Azure)
• PMO Setup & Leadership • Process Optimization • Power BI (OLAP, SQL)
• Globally Distributed Team • Pre-Sales & Proposals • SDLC (CI\CD)
Leadership • Cross-Functional • Gaming
• Team Building & Coaching Leadership • FinTech (KYC, AML,
• Agile at scale (Scrum, Blockchain)
Kanban)

PROFESSIONAL EXPERIENCE
Head of Delivery / PMO Head
September 2023 - December 2025
Stepico | Gaming Industry
​ • Built and scaled the company's first centralized delivery organization across 2 business
units, leading 2 Delivery Managers and up to 11 Project Managers and Scrum Masters.
​ • Standardized delivery workflows and governance across 30+ client portfolios; served as
primary escalation point for delivery-critical client issues.
​ • Designed and implemented SLA/KPI framework for delivery managers and agile teams,
improving delivery predictability and accountability.
​ • Established end-to-end CR delivery, sprint, and release management processes aligned
with Agile best practices.
​ • Grew two strategic client accounts from 7% to 34% of total annual company revenue
through proactive engagement, upselling, and consistent delivery excellence.
​ • Managed portfolio budget planning and gross margin monitoring.
​ • Led hiring, onboarding, and development of PM and delivery talent across the organization.
​
​ Head of Product
March 2023 - September 2023
Viseven | Content Experience Platform for Pharma, regulated market
​ • Led product vision, roadmap, and backlog prioritization for a regulated content experience
platform; established dedicated product management team structure.
​ • Defined and tracked product KPIs, including user engagement, feature adoption, and ARPU.
Senior Program Manager / PMO Head
August 2020 - March 2023
Newfire Global Partners | Healthcare Technology
​ • Led a global healthcare engineering program across 5 countries (USA, Ukraine, India,
Croatia, Costa Rica) with 40+ team members, managing EMR systems to FHIR/HL7
standards.
​ • Standardized company-wide project management systems and coached 8 Scrum Masters in
agile practices, metrics, and people management.
​ • Coached 8 scrum masters in agile practices, metrics, and people management.
​
Senior Project Manager
November 2019 - Aug 2020
Sigma Software Group | FinTech
​ • Led pre-sales activities, prepared 10+ proposals and project vision documents.
​ • Directly managed FinTech startup project (KYC, AML, P2P Lending platform) .
​
Delivery Manager / Senior Project Manager
March 2018 - September 2019
Eleks | Software Development Company (Fintech and Blockchain)
​ • Created a business unit from scratch: developed full strategy, annual vision, and operational
playbook within the first year; met 100% of quarterly KPI targets despite entering a new
market.
​ •Managed a portfolio of 10+ multi-directional projects across multiple geographies with a
combined budget of $5M.
​ • Led hiring and onboarding of engineering and PM talent to staff the new business unit.
​ • Directly led projects in Blockchain Marketing Platform, Fintech for Aviation ground services,
and AI domains.
​
Delivery Manager\ Product Manager
September 2008 - March 2018
SoftServe | FinTech, Banks’ solutions
​ • Grew SaaS FinTech portfolio from 3 to 25+ clients over 5 years; delivered billing system for
utility providers serving 4M+ customers.
​ • Technically managed the maintenance of on-premise cloud infrastructure.
​
Head of Lviv Regional Branch
March 2007 - August 2008
AM-Soft (Art-Master) | EDS, Data Security services
​ • Opened regional branch from the ground up
​ • Prepared branch for external audit, successfully obtaining ISO 9001-2000 certification.
​ • Delivered electronic digital signature (EDS) services to 100+ enterprise clients.

EDUCATION
Master of Science in Computer Techniques and Information Technologies
National University "Lviv Polytechnic" | Lviv, Ukraine
Master of Science in the Economy of Enterprises and Corporations
Ternopil National Economic University | Ternopil, Ukraine
CERTIFICATIONS & TRAINING
• Project Management Professional (PMP®) - Project Management Institute
• ICP-DAS (ICAgile Certified Professional in DevOps Agile Skills)
• ICP-APO (ICAgile Certified Professional in Agile Product Ownership)
• Scrum Trainer - Accredited by International Scrum Institute
• Leadership Development Program (Eleks & SoftServe)
• Enterprise Analysis & Requirements Engineering

LANGUAGES
English: Professional Working Proficiency | Ukrainian: Native | Russian: Native | Polish: Limited
Working Proficiency