Владислав

Vladyslav Artsishevskyi
Email: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)
Telegram: @dunnowdym
Lutsk, Ukraine
Profile
Communicative and reliable professional with 1 year of experience in Customer Support. Focused on gaining hands-on experience and professional development. Confident user of English (B2+). Known for responsibility, adaptability, and the ability to learn quickly.
Experience
Customer Support Representative in the company «Global Bilgi» (6 months experience)
Customer Support Representative «Care and Billing» department in the company «NordVPN(CyberCare)» (6 months experience)

Provided customer support via live chat and phone.
Investigated and resolved customer inquiries and technical issues.
Managed and resolved customer conflicts to ensure satisfaction.
Liaised with staff from various stores to coordinate solutions.
Skills
Languages:
English – B2+ (Upper-Intermediate)
Ukrainian – Native
Russian – C1-C2 (Fluent)
Polish – A2-B1 (Intermediate)

Communication & Soft Skills:
Customer orientation
Conflict resolution skills & Problem-solving
Responsible, punctual, and stress-resistant
Strong self-discipline and time management

Technical Skills:
Microsoft Office (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Calendar)
Basic skills: Canva, Figma
Basic Computational Linguistics (regular expressions, text processing)
Zendesk
Stripe/Adyen
JIRA
Education
Volyn National University of Lesya Ukrainka (2024 – 2028)
Specialty: Applied Linguistics (Translation and Computer Linguistics)

Additional Information
Participated in university conferences and communication sessions with native speakers from Canada and Ireland.
Initial experience in written and oral translation (academic projects).
Experience in teamwork through participation in university events.
Open to internships, online courses, and translation practice.
Available for remote work.