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Менеджер чата, support manager

Considering positions:
Менеджер чата, support manager, Кредитний експерт, Менеджер з підтримки клієнтів, Логіст, Спеціаліст з верифікації документів, Спеціаліст з обліку
City of residence:
Lviv
Ready to work:
Lviv, Remote

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ANASTASIIA BLIZNIUK
Lviv, Ukraine · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)

Key Skills:
 Handling difficult and emotionally sensitive conversations
 Working with scripts, guidelines, and internal procedures
 Collecting and verifying information
 Accurate data entry and case documentation
 Time management in a high-volume environment
 Maintaining professional tone under pressure
Professional Experience:
TTN Global / Involuntary Support Agent September 2025 – Present

 Communication with clients in sensitive and high-pressure cases
 Collect, verify, and analyze information in accordance with internal procedures
 Work with internal systems, scripts, and databases
 Maintain empathy, professionalism, and structured communication under stress
 Document cases and ensure compliance with quality standards
Lombard №1 / Credit Specialist June 2024 – May 2025

 Consult clients on financial products and loan options
 Perform preliminary client assessments and documentation
 Handle confidential information and ensure procedural compliance
Photo Studio “Fotohata” / Order Designer October 2023 – March 2024
 Process customer orders and consult clients on services
 Resolve service-related issues and manage multiple tasks simultaneously
Vodafone — Sales Manager (B2C Call Center) June 2023 – August 2023
 Communicated with clients via phone regarding services and offers
 Worked with objections and achieved performance targets

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/18185412/