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Customer support representative

City of residence:
Kyiv
Ready to work:
Remote

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Oleksandr Kashchen — Customer Support / Payments (iGaming)
Remote · [open contact info](look above in the "contact info" section) · LinkedIn

ABOUT
Customer Support candidate focused on iGaming and payment operations.
Strong understanding of deposit and withdrawal processes, transaction statuses, and common
payment-related issues.

Familiar with CRM workflows, including ticket management, customer communication, and
issue investigation.
Able to analyze problems, identify root causes, and provide clear solutions to users.

Comfortable working in structured environments and handling multiple customer requests.
Motivated to grow within payments, crypto, and operational roles.

SKILLS
Customer Support, Payment Processing, CRM Systems, Cryptocurrency Basics,
Transaction Investigation, Problem Solving, Communication, iGaming

EXPERIENCE
Customer Support & Payments (Self-Training / Practice)
2025 – Present

 Practicing handling customer issues related to deposits, withdrawals, and account
verification
 Understanding payment flows (pending, completed, failed transactions)
 Investigating transaction delays from payment providers and banks
 Working with CRM logic: tickets, statuses, tags, customer history
 Writing structured responses for customer communication (chat/email)

LANGUAGES
English: Upper-Intermediate, Ukrainian: Native, Russian: Fluent

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Консультант з продажу

Considering positions: Консультант з продажу, Менеджер проєктів

Kyiv, Remote

Unfinished higher education

Education: 01.2020 - 01.2024: Факультет економіки та управління; підприємництво,торгівля та біржова діяльність (Київський національний економічний університет імені В.Гетьмана).

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/18248322/