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Customer support representative

City of residence:
Lviv
Ready to work:
Lviv, Remote

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AlbinA
SASADEUSH Contacts
Phone: [open contact info](look above in the "contact info" section)
customer support manager Telegram / Instagram: salbinnna
Email: [open contact info](look above in the "contact info" section)

Lviv, Ukraine
About me
I have over 3 years of experience in customer support and account
management. I am focused on resolving client issues quickly and
respectfully. I am skilled at handling conflict situations and
technical inquiries.

PROFESSIONAL EXPERIENCE
Customer Support Manager
SPORTLIFE, December 2023 – November 2026
Handled up to 40 calls per day and personally received 15–20
clients in the office
Resolved complaints and technical issues related to memberships and
payments
Communicated with clients via phone, email, and in person
Maintained documentation and updated the client database
Managed documentation in CRM and 1C

Account Manager (Instagram)
NEBO CONSULTING, 2022-2023
Managed 10–15 client Instagram accounts simultaneously
Consulted clients via chat regarding the company’s services
Created content: graphics in Canva, Stories, post captions
Coordinated between clients and department specialists

EDUCATION
Ivan Franko National University of Lviv
September 2021 – June 2025
Faculty of Philology (Ukrainian Language and Literature)

SKILLS
Microsoft Office / Canva / AI Assistants (Claude, Gemini, Grok)
Languages: Ukrainian (native) / English B1 (reading, writing) /
Polish A1
CRM systems, 1C
Sales skills
Social media content creation

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Lviv, Remote

Альбіна Контакти сасадеуш Телефон: telegram/instagram: salbinnna менеджер клієнтської email: підтримки, customer support Lviv, Ukraine Про мене: Маю досвід більше 3-х років у клієнтській підтримці...

Менеджер по роботі з клієнтами

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Альбіна Контакти сасадеуш Телефон: telegram/instagram: salbinnna менеджер клієнтської email: підтримки, customer support Lviv, Ukraine Про мене: Маю досвід більше 3-х років у клієнтській підтримці...

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/18271584/