Іванна

Ivanka Matviichuk-Zamolska
Lviv, Ukraine
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Customer Service Specialist | Customer Support Representative

Full-time | Office / Remote

Work Experience
Shop Assistant

Anabel Arto, Lviv
August 2025 – March 2026

Responsibilities:

● Assisted customers in selecting products based on their needs and
preferences
● Provided detailed information about products, materials, and sizing
● Processed sales transactions and ensured a high standard of customer
service
● Prepared daily and monthly reports using 1C
● Maintained store presentation and organization

Achievements:

● Consistently met personal and team sales targets
● Built positive relationships with customers and contributed to customer
satisfaction
● Strengthened communication and sales skills in a retail environment
Administrative Assistant Intern

Department of Education of Saranchuky Village Council
January 2025 – February 2025

Responsibilities:

● Prepared and processed official documentation
● Created and edited administrative documents, letters, and orders
● Organized records and documentation for archiving
● Assisted with document management and administrative processes

Customer Service Agent/SMM Marketing Manager

Startechdigital (Individual entrepreneur Kryva S.M.)
August 2019 – August 2021

Responsibilities:

● Provided customer support and information via email in English
● Assisted customers with inquiries and issue resolution
● Worked with Zendesk, Freshdesk, CRM systems, and internal tools
● Maintained customer records and support documentation
● Provided information regarding shipping methods, delivery times, and
order tracking.
● Conducted influencer outreach campaigns on Instagram and assisted with
social media marketing activities.
● Edited product images and prepared content for e-commerce platforms.

Achievements:

● Handled a high volume of customer inquiries daily
● Maintained professional communication with international customers
● Gained hands-on experience with ticketing systems and customer support
platforms
● Contributed to efficient resolution of customer requests and support cases
● Helped boost sales by promoting products via influencers.

Education
Lviv Polytechnic National University
Institute of Printing and Media Technologies

Bachelor's Degree
Information, Library, Archival and Book Studies

2021 – 2025

Skills
Customer Service, Email Support, Client Communication, CRM Systems (Zendesk,
Freshdesk), Ticket Management, Documentation Management, Microsoft Office
(Word, Excel, Outlook), Google Workspace, 1C, Data Entry, Reporting, Problem
Solving, Analytical Thinking, Multitasking, Time Management, Teamwork,
Adaptability, Attention to Detail, Stress Resistance, Customer Focus, Process
Improvement.

Languages
● Ukrainian — Native
● English — Upper-Intermediate (B2)
● German — Basic
● Spanish — Basic