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Customer support representative
- City of residence:
- Sofiivska Borshchahivka
- Ready to work:
- Remote
Contact information
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Oleg Matveyev
Kyiv, Ukraine
Email: [open contact info ](look above in the "contact info" section)
Phone: [open contact info ](look above in the "contact info" section)
Professional Summary
Analytical and self driven professional with experience in crypto market trading and customer
support. Comfortable working independently in remote environments, managing risk, and making
decisions under pressure. Strong communication skills in multilingual settings, with experience
assisting customers in fast paced support environments.
Professional Experience
Freelance Crypto Trader | Remote | 2019 to Present
• Conduct technical analysis on spot crypto markets
• Trade low liquidity assets focusing on volatility and price inefficiencies
• Apply structured risk management and capital preservation strategies
• Monitor market behavior, volume activity and short term price structures
• Maintain discipline in execution and continuously review performance
Retention Manager (Calls) | Gambling Industry | Remote | 3 months
• Handled outbound and inbound calls with clients
• Focused on customer retention and re-engagement strategies
• Built rapport with clients and addressed objections effectively
• Promoted offers and guided users through platform features
• Maintained high communication standards in a fast-paced environment
Customer Support Specialist | Remote | 3 months
• Provided chat based support to customers in Greek and English
• Assisted with account related questions and platform navigation
• Resolved issues while maintaining professionalism and clarity
• Managed multiple conversations simultaneously
• Worked within internal systems and followed company guidelines
Skills
Technical Analysis, Risk Management, Market Research, Client Communication, Problem Solving,
Remote Work Discipline, Multitasking in Live Chat Environments
Languages
Greek Native, English C1, Russian Fluent, Ukrainian Intermediate
Kyiv, Ukraine
Email: [
Phone: [
Professional Summary
Analytical and self driven professional with experience in crypto market trading and customer
support. Comfortable working independently in remote environments, managing risk, and making
decisions under pressure. Strong communication skills in multilingual settings, with experience
assisting customers in fast paced support environments.
Professional Experience
Freelance Crypto Trader | Remote | 2019 to Present
• Conduct technical analysis on spot crypto markets
• Trade low liquidity assets focusing on volatility and price inefficiencies
• Apply structured risk management and capital preservation strategies
• Monitor market behavior, volume activity and short term price structures
• Maintain discipline in execution and continuously review performance
Retention Manager (Calls) | Gambling Industry | Remote | 3 months
• Handled outbound and inbound calls with clients
• Focused on customer retention and re-engagement strategies
• Built rapport with clients and addressed objections effectively
• Promoted offers and guided users through platform features
• Maintained high communication standards in a fast-paced environment
Customer Support Specialist | Remote | 3 months
• Provided chat based support to customers in Greek and English
• Assisted with account related questions and platform navigation
• Resolved issues while maintaining professionalism and clarity
• Managed multiple conversations simultaneously
• Worked within internal systems and followed company guidelines
Skills
Technical Analysis, Risk Management, Market Research, Client Communication, Problem Solving,
Remote Work Discipline, Multitasking in Live Chat Environments
Languages
Greek Native, English C1, Russian Fluent, Ukrainian Intermediate
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The candidate's resume is posted at https://www.work.ua/resumes/18283464/