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Customer support representative

City of residence:
Kyiv
Ready to work:
Remote

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Taras Makarov

Age: 23 y.o
Place of residence: Frankfurt am Main, Germany
Email: [open contact info](look above in the "contact info" section)
Telegram: @teiwawexx
Position Sought: Customer Support Specialist
Work experience: 1.5 years (Internet Service Provider, L1 – customer support)
Software: Help Desk, Internal CRM-system.

Summary
Results-driven Support Specialist with experience in telephony and customer service. I am
adept at problem-solving and capable of finding a personalized approach to every client. I
adapt quickly to changes and new workflows while maintaining high communication
standards.

I possess strong technical skills and am a proficient PC user. I am fluent in Ukrainian and
Russian, and have an Upper-Intermediate (B2) level of English.

Key Skills:

• Problem-solving: Ability to handle issues efficiently.
• Adaptability: Fast learner in changing environments.
• Communication: Strong interpersonal skills and individual approach to clients.
• Technical: Advanced computer literacy and telephony experience.
• Languages: English (B2), German (B1) Ukrainian (Fluent), Russian (Native).

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