Олена

OLENA DUBOVSKA [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Kyiv, Ukraine
IT Systems Analyst | Support Analyst [open contact info](look above in the "contact info" section)

SUMMARY
IT systems analyst with 5+ years of experience in ERP platforms, user technical support, and business process
optimization in a large state-owned company. Acted as first-line support: trained 5–20 employees to work with
corporate systems, wrote technical instructions, tested updates and IT system functionality. Holds a Master’s
degree in Computer Engineering and has experience working with data (SQL, Excel, Python, Tableau). Aspires
to grow as an analyst in an international company, combining data skills with extensive IT systems expertise.

HARD SKILLS
Technical
ERP System Testing User Training First-Line Support
Documentation

Strong Tableau / Looker
SQL / Python Data Analysis English B1
Excel/PowerPoint Studio

PROFESSIONAL EXPERIENCE

Manager (IT Systems and Technical Documentation) | Ukrzaliznytsia, Wagon-Service Branch
02.2025 – Present
▪ Working with ERP IT-Enterprise: uploading and maintaining up-to-date technical documentation, ensuring
the integrity and accuracy of user-entered data.
▪ Writing technical specifications and procurement standards; standardizing requirements reduced document
preparation time by 20%.
▪ Testing ERP system functionality updates, logging and escalating issues to higher levels.
▪ Acting as first-line support: providing regular consulting assistance to colleagues working with IT-
Enterprise.
▪ Analyzing historical product usage data for effective procurement planning.
Head of Supply and Sales Department | Ukrzaliznytsia, Darnytsia Railcar Repair Plant
06.2024 – 02.2025
▪ Analyzed the supply chain and forecasted demand based on historical data, reducing excess inventory by
15%.
▪ Monitored supplier contract execution and analyzed key indicators such as deadlines, cost, and quality.
▪ Planned procurement activities and coordinated tender and contract work in line with internal regulations
and legislation.
Lead Specialist (IT Systems and Technical Data) | Ukrzaliznytsia, Passenger Company Branch
10.2019 – 06.2024
▪ Collected and analyzed technical data on rolling stock repairs, procurement planning, and budgeting.
▪ Improved internal planning software by accelerating resource need calculations and increasing data
accuracy.
▪ Trained 5–20 employees to work with corporate systems; prepared instructions and training materials for
several platforms.
▪ Tested updates and new functionality of internal IT systems.
▪ Was responsible for communication with the technical support team.

PROJECTS
User Funnel & Cohort Analysis Dashboard — Tools: Tableau, Excel
▪ Developed an interactive dashboard to track user behavior across three key product milestones -
registration, trial start, and first payment.
▪ Identified drop-off points, calculated conversion rates, and supported product decisions with actionable
insights.
 ▪ Delivered a clean, insightful dashboard published on Tableau Public.
Marketing Campaign Performance Dashboard in Looker Studio — Tools: Google Looker Studio,
PostgreSQL
▪ Designed an interactive marketing analytics dashboard using Google Looker Studio, based on data
retrieved from a PostgreSQL database via a custom SQL query.
▪ Built visualizations for Ad Spend, ROMI, campaign activity, and efficiency metrics.
▪ Delivered a clear, actionable dashboard highlighting budget efficiency and ROI.

EDUCATION

IT School "GoIT" - Data Analysis Ukrainian State University of Railway
03.2025 – 08.2025 Transport - Master's Degree in Computer
Engineering
09.2016 – 12.2017

LANGUAGES

Ukrainian - native English - intermediate