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Менеджер з продажу

Considering positions:
Менеджер з продажу, Оператор чата, Фахівець з залучення клієнтів, Автор, BIM-спеціаліст, Оператор контакт-центру
City of residence:
Vynnyky
Ready to work:
Remote

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OKSANA DERESH
 01/01/1999
X
X
 Zapustna 12b, Warszawa - X, 02-483
[open contact info](look above in the "contact info" section)[open contact info](look above in the "contact info" section)
I desire an opportunity to integrate the company's staff, given that the organization will
provide me a tremendous professional growth and a possible place to apply my skills and
experience, contributing to the progress of the organization.

SKILLS
Management
CRM, Sales Management, Goal Setting, Office Administration

Sales
Multilingual Support, Product Presentation, Interpersonal Skills, Professional
Correspondence

Communication
Active Listening, Verbal and Written Communication, Teamwork, Interpersonal Skills

PROFESSIONAL EXPERIENCE
3 year
FRONT DESK RECEPTIONIST, Hotel Arkadia
•Managing group bookings and corporate accounts •Increasing hotel revenue
through upselling additional
•Handling phone calls and email inquiries professionally

2 year
SALES ASSISTANT, Obag Store
• Assisting customers in customizing and assembling products to meet their style preferences
• Maintaining organized and visually appealing product displays
• Managing cash register operations and processing various payment types accurately
• Consistently meeting individual and team sales targets

6 month
E-COMMERCE CUSTOMER SUPPORT & SALES SPECIALIST, TJX Companies
Customer Support: Managing high-volume inquiries via chat (Instagram, WhatsApp) and
email to ensure rapid response times.
• Order Processing: Handling orders through CRM and marketplace platforms
(Allegro/Amazon), ensuring accurate data entry and shipping details.
• Sales Conversion: Consulting customers on products to increase conversion rates and
implementing upselling techniques to boost av

EDUCATION
06/2020
BACHELOR OF EDUCATION, Drohobych Ivan Franko State Pedagogical University,
Drohobych
• Focus on pedagogical methods, psychology, and specialized subject matter.
• Participated in teaching internships and educational workshops

06/2025
ADMINISTRATION, Wyzsza Szkoła Cosinus, Warsaw
• Study of administrative law and office management procedures
• Preparation for managing business documentation and official correspondence
• Developing skills in civil, labor, and administrative law basics
• Training in professional office software and database management

OTHER INFORMATION
Other Skills Languages
Order Management, Data Entry, Issue English B2, Polish Fluen Ukrainian Native
Resolution, Sales Growth, Customer Support

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