Ганна

Hanna Bezeliuk
Sales Manager

[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

SUMMARY WEBSITES AND SOCIAL LINKS
I have a strong background in rate Telegram @anna_bez_e:https://t.me/anna_bez_e
negotiation, customer service, and
managing operations in different EXPERIENCE
situations. Looking to grow into a
Dispatcher Oct 2021 — Jul 2026
Sales Manager role where I can use
my communication, leadership, and FoxCarriers - Zaporizhzhia
relationship-building skills to help • Managed freight dispatching by coordinating loads, negotiating rates, and
the company grow bigger and better.
maintaining strong relationships with brokers, drivers, and customers.
• Communicated with clients and drivers to ensure timely deliveries, resolve
SKILLS
issues, and provide high-quality customer support.
• Customer Experience • Negotiated pricing and service terms to maximize profitability for the

• Team Leadership company.
• Monitored load statuses, tracked shipments, and responded quickly to
• Operational Planning
operational challenges in a fast changing environment.
• Conflict Resolution
• Developed strong communication, sales, and relationship-building skills
• Communication through daily interaction with customers and business partners.

• Stress resistance

• Multitasking Customer Support/Operation Manager Jul 2021 — Sep 2023

• English Advanced FoxCarriers - Zaporizhzhia

• Negotiating • Was a team leader is the group of customer support operations for over one
year, making sure the coordination between customers, drivers, brokers, and
LANGUAGES internal teams is going smoothly; that included handling problematic loads
too.
French
• Managed load transportation by making load scheduling, shipment updates,

Ukrainian and delivery processes while maintaining high customer satisfaction and
service quality.
Russian • Built strong professional relationships with clients and business partners
through proactive communication, problem-solving, and all-times operational
English support.
• Coordinated solutions during unexpected situations such as vehicle
breakdowns, detentions, layovers, and delivery delays.
• Monitored load security, shipment accuracy, and compliance with customer
requirements across hundreds of shipments from ports, airports, and military
bases.
• Strengthened sales, negotiation, and client management skills by handling
high-volume communication, resolving customer concerns and requirements.

EDUCATION
Zaporizhzhia National University 2018 — 2024
Zaporizhzhia | Bachelor