Ірина

IRYNA KLYSH
PROFILE
Highly motivated and adaptable professional with over 8 years
of experience across administration, customer service, sales, and
financial operations. Skilled in managing client relationships,
streamlining processes, and supporting business operations in
fast-paced environments. Demonstrated expertise in CRM
systems, conflict resolution, and cross-functional coordination.
Known for strong communication skills in four languages, a high
level of responsibility, and the ability to learn quickly and perform
effectively under pressure. Seeking to bring strong
organizational, administrative, and client-service skills to a
dynamic team in an international setting.

(641)-065-135

[open contact info](look above in the "contact info" section)
EXPERIENCE
28034, Madrid, España SALON ADMINISTRATOR — GBAR
Madrid | 10.2025 – Present
Manage appointments, client inquiries, and daily salon operations.
EDUCATION Led the transition to a new CRM system, resolving technical issues
B.A. IN SOCIAL PEDAGOGY and ensuring accurate data migration.

Faculty of Psychology Maintain updated client records, service history, and payment
Taras Shevchenko National information.
University of Kyiv Handle customer complaints and provide effective solutions to
ensure client satisfaction.
2013-2017
Support sales of services and products; coordinate inventory and

M.A. IN ADMINISTRATION stock needs.

Faculty of Psychology CASHIER & STORE ASSISTANT — PRIMAPRIX
Taras Shevchenko National
Madrid | 06.2024 – 10.2025
University of Kyiv
Operated the cash register, processed payments, and met
2017–2019 transaction-speed KPIs.
Provided customer service and resolved in-store issues promptly.
Coordinated with the Area Manager and security team, supporting

LANGUAGES loss-prevention measures; trained new team members
Performed multifunctional tasks across cashiering, sales support,
English: Intermediate
restocking, and basic security.
Spanish: Upper-Intermediate
Ukrainian: Native
STEEL SALES REPRESENTATIVE — KEO SANG
Russian: Fluent
Madrid | 08.2023 – 02.2024
Conducted research and monitored national legal frameworks,
including trade regulations, duties, and import tariffs.
Prospected Mexican market clients, managed outbound calls,
and expanded the customer portfolio.
Prepared and verified complete import documentation packages
in compliance with legal requirements.
Monitored shipments, tracked deliveries, and ensured smooth
customs clearance.
Drafted and reviewed commercial documentation, contracts, and
proposals with high accuracy.

WAITER — RONDA 14, CAMOTE Y MASHUA
Madrid | 05.2023 – 08.2023
Welcomed clients, presented menus, took orders, and served food and beverages.

CASHIER — INDITEX (ZARA)
Madrid | 01.2023 – 02.2023
Assisted customers, handled cash and card payments, and resolved issues efficiently.
Worked under pressure with high attention to detail.
Gained experience operating a POS system and strengthened customer-service skills.

ASSISTANT TECHNICIAN — COMUNIDAD DE MADRID (AMAS)
Madrid | 07.2022 – 12.2022
Provided care and educational support in a center for individuals with intellectual disabilities
and mental illness, including Ukrainian refugees.

COLLECTIONS ANALYST — KYIV TRADE INVESTMENT COMPANY
Kyiv | 06.2021 – 06.2022
Managed a portfolio of delinquent accounts, consistently meeting collection targets.
Analyzed payment patterns and developed tailored collection strategies.
Communicated with clients to resolve disputes and negotiate repayment plans.
Coordinated with internal teams to optimize collections processes.

COLLECTIONS ANALYST — INFINANCE
Kyiv | 02.2020 – 05.2021
Managed delinquent accounts and achieved collection KPIs.
Performed payment application and account updates.
Negotiated repayment plans and maintained productive client relationships.
Supported internal process improvements and acted as a back-up trainer for new staff.

SENIOR SPECIALIST, CREDIT ADMINISTRATION DEPARTMENT — INFINANCE
Kyiv | 11.2016 – 01.2020
Conducted customer identity and document verification.
Advised clients on payments made via web, terminal networks, and banks.
Entered and edited customer application data.
Processed debt restructuring operations.

CREDIT SPECIALIST — PLATINUM BANK
Kyiv | 06.2016 – 09.2016
Organized operations at the point of sale and created employee schedules.
Consulted clients and processed loan applications.Sold insurance products.
Worked with software: Siebel, Broker, Arsenal Seguro.
Performed accounting and loan collection tasks.

CREDIT SPECIALIST — BANK MIKHAILIVSKYI
Kyiv | 02.2016 – 05.2016
Advised clients on loans and banking products.
Guided customers through product selection and usage.
Worked with Broker and CIP CRM systems.