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Rostyslav
Customer service manager
- Considering positions:
- Customer service manager, Customer support representative, Finance assistant, Finance manager, Treasury, менеджер з продажу
- Age:
- 27 years
- City of residence:
- Lviv
- Ready to work:
- Remote
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Rostyslav Garmash
Reservations Manager
Reservations Manager with a strong background in financial operations,
stakeholder management, and international customer excellence. Proven
ability to bridge the gap between complex accounting processes and
high-quality guest experiences, leveraging SAP, data analysis, and AI tools to
[open contact info ](look above in the "contact info" section) optimise efficiency and ensure seamless service delivery.
[open contact info ](look above in the "contact info" section)
30-389 Bpa Albina Małysiaka Work experience
24A/3, Kraków
B Reservations Manager August 2025
Current
Polish Zaton Holiday Resort (Turisthotel), Zaton, Croatia
Polish Citizenship (EU) • Managing reservation processes and customer communication in
international markets
[open contact info ](look above in the "contact info" section)
• Coordinating administrative tasks and resolving client inquiries
ash-533679149/?locale=en-US
• Supporting internal operations across multiple departments
Skills Customer Agent with French July 2024
July 2025
Data Analysis Transcom, Zagreb, Croatia
Guest Experience • Provided expert technical support to French speakers in busy environments.
RTR • Managed diverse customer accounts effectively across various channels
now.
Accounts Receivable
• Resolved complex French client queries, ensuring high satisfaction levels.
Account Reconciliation
AI Tools Collections & Disputes Specialist with August 2022
Microsoft Excel French May 2024
Chat GPT Heineken HGSS, Krakow, Poland
Stakeholder Management • Managed collections activities and payment dispute resolution
• Investigated account discrepancies and maintained customer accounts
SAP
• Collaborated with internal stakeholders to improve financial processes
Financial Data Analysis
• Member of Diversity, Inclusion Team
Multicultural Communication
Customer Service Specialist with European June 2021
Languages Languages April 2022
Amway Business Center Europe, Krakow, Poland
French Fluent
• Supported international customers via phone and email
English Advanced
• Handled queries for French-speaking and Baltic markets
Polish (native) • Assisted with administrative and cross-functional tasks
Ukrainian (native)
Italian Intermediate
Education
German Intermediate
Croatian Advanced Master in Global Studies September 2018
May 2021
University of Geneva, Geneva, Switzerland
Bachelor in European Studies
University of Wroclaw, Wroclaw, Poland October 2015
September 2018
Exchange Semester Erasmus+ February 2018
June 2018
Charles University Prague, Prague, Czech Republic
Swiss Mobility Exchange Semester January 2020
April 2020
University of Turku, Turku, Finland
Additional Activities
Previous Member of Diveristy & Inclusion
Team
Heineken HGSS
Previous Member of CreAction NGO
Geneva
Reservations Manager
Reservations Manager with a strong background in financial operations,
stakeholder management, and international customer excellence. Proven
ability to bridge the gap between complex accounting processes and
high-quality guest experiences, leveraging SAP, data analysis, and AI tools to
[
[
30-389 Bpa Albina Małysiaka Work experience
24A/3, Kraków
B Reservations Manager August 2025
Current
Polish Zaton Holiday Resort (Turisthotel), Zaton, Croatia
Polish Citizenship (EU) • Managing reservation processes and customer communication in
international markets
[
• Coordinating administrative tasks and resolving client inquiries
ash-533679149/?locale=en-US
• Supporting internal operations across multiple departments
Skills Customer Agent with French July 2024
July 2025
Data Analysis Transcom, Zagreb, Croatia
Guest Experience • Provided expert technical support to French speakers in busy environments.
RTR • Managed diverse customer accounts effectively across various channels
now.
Accounts Receivable
• Resolved complex French client queries, ensuring high satisfaction levels.
Account Reconciliation
AI Tools Collections & Disputes Specialist with August 2022
Microsoft Excel French May 2024
Chat GPT Heineken HGSS, Krakow, Poland
Stakeholder Management • Managed collections activities and payment dispute resolution
• Investigated account discrepancies and maintained customer accounts
SAP
• Collaborated with internal stakeholders to improve financial processes
Financial Data Analysis
• Member of Diversity, Inclusion Team
Multicultural Communication
Customer Service Specialist with European June 2021
Languages Languages April 2022
Amway Business Center Europe, Krakow, Poland
French Fluent
• Supported international customers via phone and email
English Advanced
• Handled queries for French-speaking and Baltic markets
Polish (native) • Assisted with administrative and cross-functional tasks
Ukrainian (native)
Italian Intermediate
Education
German Intermediate
Croatian Advanced Master in Global Studies September 2018
May 2021
University of Geneva, Geneva, Switzerland
Bachelor in European Studies
University of Wroclaw, Wroclaw, Poland October 2015
September 2018
Exchange Semester Erasmus+ February 2018
June 2018
Charles University Prague, Prague, Czech Republic
Swiss Mobility Exchange Semester January 2020
April 2020
University of Turku, Turku, Finland
Additional Activities
Previous Member of Diveristy & Inclusion
Team
Heineken HGSS
Previous Member of CreAction NGO
Geneva
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The candidate's resume is posted at https://www.work.ua/resumes/18450783/