Денис
Support manager
- Considering positions:
- Support manager, Клієнт-менеджер, Модератор, Координатор логістики, Оператор чата
- City of residence:
- Poltava
- Ready to work:
- Remote
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HEAVYWEIGHT COMMUNITY MANAGER / HEAD OF MODERATION / INFLUENCER
LEAD
Email: [
IMPACT SUMMARY
High-performance Web3 Leader with a 4+ year track record of active crypto expertise, managing massive
user bases and driving high-traffic marketing campaigns. Specialized in scaling community operations under
extreme growth conditions, protecting ecosystems from FUD/scams, and optimizing user workflows. Deep,
hands-on understanding of crypto infrastructure, token mechanics, and liquidity platforms.
THE NUMBERS AT A GLANCE
60M+ 2M+ 24/7 Tier-1
TOTAL USERS MANAGED ACTIVE MEMBERS GLOBAL COVERAGE TGE & LISTINGS
CORE COMPETENCIES & TECH STACK
High-Scale Operations: Crisis Management, Scaled Team Leadership, Advanced Anti-Bot/Anti-Sybil
Architecture.
Growth Marketing: Influencer Scouting, High-Conversion Cold Outreach, Performance-Based Creator
Management.
Crypto & Market Infrastructure: Multi-Accounting Infrastructure, Anti-Detect Browsers & Proxies, CEX/DEX
Operational Workflows, P2P Market Mechanics.
Tools: Discord Expert (Bot Setup, Permissions, Security), Telegram Ecosystem, Tawk.to, Zendesk, Notion.
Languages: English (Professional Written Communication), Ukrainian (Native), Russian (Native).
BATTLE-TESTED EXPERIENCE
MEMEFI — Head Moderator & Influencer Manager 2023 — 2026
▪ Influencer Operations (8-Month Intensive): Spearheaded data-driven global influencer research and
aggressive cold outreach; successfully scouted, negotiated, and onboarded key creators, driving millions
of high-converting impressions directly into the application.
▪ Scale & Crisis Management: Maintained absolute order and engagement in official Telegram and
Discord hubs with 2,000,000+ hyper-active members during peak market volatility and high-stress launch
phases.
▪ Team Leadership: Promoted to Head Moderator to lead global operations; recruited, trained, and
managed a high-performing international team of moderators, establishing a flawless 24/7 coverage shift
system.
▪ Ecosystem Growth: Played a critical frontline role in scaling the community for a Web3 ecosystem that
smashed past 60,000,000 total users, directly contributing to successful token listings on Tier-1
exchanges (OKX, ByBit).
IGUVERSE — Community Moderator 2022 — 2023
▪ Cross-Border Moderation: Handled 24/7 cross-cultural community dynamics across English and
Russian-speaking official channels for 1 full year, maintaining strict rule compliance and high user
retention.
▪ High-Volume Support: Managed and resolved thousands of inbound user requests, critical bugs, and
support tickets via Tawk and Discord under tight response-time KPIs.
▪ Sentiment Engineering: Transformed chaotic chat spaces into highly engaged, positive communities,
significantly dropping user churn rates.
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