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Customer service manager
- Considering positions:
- Customer service manager, координатор, керівник проєкту, начальник по продажам, тім лід, менеджер з продажу, ассистент логиста, асистент керівника
- City of residence:
- Stryi
- Ready to work:
- Remote
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Maksym Malyshkin
AI & Operations Specialist
Lviv, Ukraine | Open to Relocation | Remote / Hybrid | 22 years old
Phone: [open contact info ](look above in the "contact info" section) | Email: [open contact info ](look above in the "contact info" section)
LinkedIn: [open contact info ](look above in the "contact info" section)
__________
PROFESSIONAL SUMMARY
AI-driven operations and business specialist with hands-on experience in startup development, e-commerce, logistics
coordination, and workflow automation. Founder of multiple early-stage AI-focused projects with practical involvement in
automation systems, Shopify operations, AI-assisted productivity workflows, and operational management.
CORE COMPETENCIES
● AI Workflow Automation
● Prompt Engineering
● AI-Assisted Operations
● Startup Operations
● Business Coordination
● Shopify Operations
● Amazon FBA
● CRM Systems
● Logistics Coordination
● Customer Communication
● Google Workspace / Excel / Google Sheets
● ChatGPT / Claude / Gemini / Sora
PROFESSIONAL EXPERIENCE
Founder - Smart Logistics AI | Remote / Europe | 2024 - Present
● Co-founded and coordinated development of an AI-assisted operational platform focused on Shopify workflow
automation
● Led strategic planning, AI workflow integration, and operational structure development
● Built and coordinated an international startup team involving collaborators from Spain, Pakistan, and Eastern Europe
● Successfully launched a beta version with active test users and ongoing product validation
● Established the foundation for a scalable SaaS solution targeting Shopify professionals and store operators
Founder - Career AI | Remote | 2025 - Present
● Developed an AI-powered recruitment assistance platform focused on resume adaptation and interview preparation
● Designed workflow systems for automated job matching and AI-assisted interview simulation
● Implemented workflow automation concepts for job search optimization
● Built the project independently, covering product design, workflow development, and platform strategy
● Integrated modern generative AI tools into a unified recruitment assistance ecosystem
Operations & Logistics Business Owner | Lviv Region, Ukraine | 2021 - 2023
● Managed daily operations of a transportation and heavy equipment business at the age of 18
● Coordinated crane-manipulator and dump truck logistics workflows
● Supervised drivers, scheduling, negotiations, and customer communication
● Built long-term relationships with repeat customers and local business clients
● 60+ monthly orders
E-Commerce Store Operator (Amazon FBA & Shopify) | USA Market | 2020 - 2022
● Managed Amazon FBA and Shopify-based e-commerce workflows focused on home and garden products
● Conducted supplier sourcing, product research, and marketplace coordination
● Worked with international sourcing operations involving suppliers from China
● Supported marketing activities through Facebook and Google platforms
SELECTED PROJECTS
● AI Website Development for Educational Institution
● AI Workflow & Automation Research
● AI-Assisted Recruitment Systems
EDUCATION
Bachelor’s Degree in Tourism - Lviv Polytechnic National University | (2021-2025)
Specialized Secondary School with Advanced English Studies - Stryi, Ukraine
CERTIFICATIONS
IELTS Academic - Overall Band: 5.5 | (2025)
LANGUAGES
● Ukrainian - Native
● English - B2
● Polish - A2
● Chinese - A1
AI & Operations Specialist
Lviv, Ukraine | Open to Relocation | Remote / Hybrid | 22 years old
Phone: [
LinkedIn: [
__________
PROFESSIONAL SUMMARY
AI-driven operations and business specialist with hands-on experience in startup development, e-commerce, logistics
coordination, and workflow automation. Founder of multiple early-stage AI-focused projects with practical involvement in
automation systems, Shopify operations, AI-assisted productivity workflows, and operational management.
CORE COMPETENCIES
● AI Workflow Automation
● Prompt Engineering
● AI-Assisted Operations
● Startup Operations
● Business Coordination
● Shopify Operations
● Amazon FBA
● CRM Systems
● Logistics Coordination
● Customer Communication
● Google Workspace / Excel / Google Sheets
● ChatGPT / Claude / Gemini / Sora
PROFESSIONAL EXPERIENCE
Founder - Smart Logistics AI | Remote / Europe | 2024 - Present
● Co-founded and coordinated development of an AI-assisted operational platform focused on Shopify workflow
automation
● Led strategic planning, AI workflow integration, and operational structure development
● Built and coordinated an international startup team involving collaborators from Spain, Pakistan, and Eastern Europe
● Successfully launched a beta version with active test users and ongoing product validation
● Established the foundation for a scalable SaaS solution targeting Shopify professionals and store operators
Founder - Career AI | Remote | 2025 - Present
● Developed an AI-powered recruitment assistance platform focused on resume adaptation and interview preparation
● Designed workflow systems for automated job matching and AI-assisted interview simulation
● Implemented workflow automation concepts for job search optimization
● Built the project independently, covering product design, workflow development, and platform strategy
● Integrated modern generative AI tools into a unified recruitment assistance ecosystem
Operations & Logistics Business Owner | Lviv Region, Ukraine | 2021 - 2023
● Managed daily operations of a transportation and heavy equipment business at the age of 18
● Coordinated crane-manipulator and dump truck logistics workflows
● Supervised drivers, scheduling, negotiations, and customer communication
● Built long-term relationships with repeat customers and local business clients
● 60+ monthly orders
E-Commerce Store Operator (Amazon FBA & Shopify) | USA Market | 2020 - 2022
● Managed Amazon FBA and Shopify-based e-commerce workflows focused on home and garden products
● Conducted supplier sourcing, product research, and marketplace coordination
● Worked with international sourcing operations involving suppliers from China
● Supported marketing activities through Facebook and Google platforms
SELECTED PROJECTS
● AI Website Development for Educational Institution
● AI Workflow & Automation Research
● AI-Assisted Recruitment Systems
EDUCATION
Bachelor’s Degree in Tourism - Lviv Polytechnic National University | (2021-2025)
Specialized Secondary School with Advanced English Studies - Stryi, Ukraine
CERTIFICATIONS
IELTS Academic - Overall Band: 5.5 | (2025)
LANGUAGES
● Ukrainian - Native
● English - B2
● Polish - A2
● Chinese - A1
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The candidate's resume is posted at https://www.work.ua/resumes/19171815/