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IRYNA ZELENIUK
Customer Support Representative

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PROFILE
yarinkkaaa
Customer Support Representative with a strong foundation in handling various
Ivano-Frankivsk region customer requests and resolving complex technical issues.
Working in support has provided me with exceptional communication, time
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management, and multitasking abilities. Focused on delivering high-quality
assistance, mastering new software tools quickly, and supporting a positive
team workflow.

SOFT SKILLS WORK EXPERIENCE

Empathy Jan 2025- Jul 2025
Namecheap (Zone3000)
Stress-resistant

Attention to details
Customer Support
Representative
Multitasking

Problem solving

Adaptability
Delivered real-time support in Live Chat,
troubleshooting complex technical issues related
to domains, DNS, hosting, email, and SSL
certificates.
EDUCATION
Guided customers through account configuration
Carpathian National and resolved billing/refund inquiries efficiently.
University, Ivano-
Frankivsk Managed 3 chat sessions simultaneously while
maintaining fast response times.
Faculty of economics
Consistently met internal performance targets,
Sep 2023 - Present including customer satisfaction rate (CSR).

LANGUAGE Handled occasional email requests, helping
clients use the service efficiently and resolving
English - B2 their inquiries.

Escalated issues to relevant departments for
Ukrainian - Native
further assistance.

Collected customer feedback to help improve
service quality.

HARD SKILLS

Live Chat & Ticketing support

Technical troubleshooting

Feedback Collection

Escalation Process

Team work

Canva (Basic Level)