Іван

ION LUPASHKU

PERSONAL DETAILS
[open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
Date of birth: June 26, 2001
LinkedIn: Ion Lupashku

PROFILE
Adept at managing diverse communication channels to deliver exceptional customer support, I excel in
resolving complex issues quickly and efficiently. My experience in coordinating travel-related operations
and working collaboratively with international teams has honed my organizational and interpersonal skills.

EMPLOYMENT
Customer Support Manager May 2023 - Present
Delivered premium multi-channel customer support across chat, email, and phone communication
Managed complex customer cases, ensuring fast and solution-oriented issue resolution
Coordinated travel-related requests, schedule changes, and operational support processes
Conducted research and information analysis to provide accurate and timely assistance
Built strong long-term customer relationships through proactive communication and personalized
service
Handled sensitive customer data in compliance with internal security and privacy standards
Prioritized high-volume workflows effectively within a fast-paced international environment
Utilized CRM systems to streamline customer interactions and maintain service excellence
Collaborated with global teams across logistics, travel, and hospitality industries
Maintained a calm and professional approach in high-pressure situations while ensuring customer
satisfaction

SKILLS
Multi-channel Customer Support Issue Resolution

Research and Analysis Operational Coordination

Customer Relationship Management Workflow Prioritization

Cross-functional Collaboration Travel Coordination

International Experience Customer Communication

I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.

This resume is made with CVwizard.com.
Service Excellence

LANGUAGES
Ukrainian English

Russian Romanian

REFERENCES
References available upon request.

QUALITIES
Communication Problem-solving

Empathy Time management

Adaptability Teamwork

Attention to detail Stress management

Customer orientation Multitasking

Conflict resolution Analytical thinking

Organizational skills Decision making

Leadership

ACHIEVEMENTS
Delivered premium multi-channel customer support, improving customer satisfaction scores by 20%.
Managed and resolved complex customer cases with an average resolution time 30% faster than the
team average.
Utilized CRM systems to streamline interactions, enhancing team efficiency and service quality.
Coordinated travel-related requests and operational support, reducing scheduling errors by 30%.
Prioritized and managed high-volume workflows in a fast-paced international environment,
maintaining service levels during peak periods.
Handled sensitive customer data with 100% compliance to security and privacy standards, minimizing
data breach risks.
Reduced average customer inquiry response time by 25%, significantly enhancing overall customer
experience.
Monitored key performance indicators (KPIs) that optimized team productivity and service delivery
consistency in an international support environment.
Collaborated with global teams across logistics, travel, and hospitality industries to enhance
operational efficiency and customer support quality.

I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.

This resume is made with CVwizard.com.