Дарина

Daryna Zahorodnia Profile

Advisor Success Manager at Obrio, leading a team of 50+ advisors and
improving performance through data analysis, CRM, and process
optimization. Former Supply Expert, Shift Lead, and TESOL-certified English
teacher with a track record of helping students achieve excellent results.
Fluent in English, Ukrainian, Russian, with intermediate Slovak and learning
German.

Education
Personal details Bachelor's degree, Psychology, British- Sep 2021 - Dec 2024
American studies
Daryna Zahorodnia Pavol Jozef Šafárik University in Košice (official profile)
Studied American and British Studies and Psychology at Pavol Jozef Šafárik
[open contact info](look above in the "contact info" section) University, Košice (3 years of coursework completed). Gained knowledge in
language, literature, culture, and psychology, with practical insights into learning
and communication.
[open contact info](look above in the "contact info" section)

Ukraine Kyiv Employment
[open contact info](look above in the "contact info" section)
Advisor Success Manager 2024
zahorodnia-389105273
OBRIO, Remote
I’m working as an Advisor Success Manager at Obrio, where I lead a team of more
than 50 advisors. My role is focused on supporting the team, analyzing
Skills performance data, and finding practical ways to improve results. I work daily with
CRM systems, and I also have experience using Zendesk and Tableau for
CRM management tracking metrics, understanding trends, and making data-driven decisions.

Experience with Zendesk, Supply Expert/Shift Lead 2023 - 2024
Soldigate, and Customer. OBRIO, Remote
io While working on this position, I gained strong experience in client engagement
while working as a Supply Expert and later as a Shift Lead. These roles helped me
Experience with Tableau develop a solid understanding of customer needs, communication, operations, and
how to manage various situations effectively.
Data analysis
Teacher 2022 - 2023
Customer support Study Less, Remote
I have a background in British-American Studies and Psychology, and I hold a
Team management
TESOL certification. My teaching experience helped me develop my
Decision-making organisational skills, as well as the ability to communicate clearly and make
lessons effective.
Process management
English Teacher 2021
Communication skills Self-employed, Remote
Taught numerous students in online settings, consistently helping them achieve
Operations management
excellent results. Skilled in developing engaging lesson plans, adapting to different
Customer-oriented learning styles, and applying language acquisition and learning psychology
principles to maximize student progress.