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ALEX HOSHURENKO
Customer Support Representative
[open contact info](look above in the "contact info" section)

/alexander-hoshurenko-a02214230

DETAILS PROFILE

ADDRESS Customer-focused technical professional with experience in software
Odesa, Ukraine troubleshooting. Strong written communication skills, C1 English, problem-solving
abilities, and a passion for helping users resolve technical issues efficiently.
PHONE Seeking a Customer Support position where I can combine technical knowledge
[open contact info](look above in the "contact info" section) with excellent customer service.
EMAIL
[open contact info](look above in the "contact info" section) W ORK E X PERIENCE

SKILLS Front-end Engineer, Halo Lab (Intern) Odesa, Ukraine
Dec 2022 — May 2024
CUSTOMER SUPPORT Worked on commercial pro jects for clients around the world, developing
Email and chat support,
complex websites, solving problems and bringing the design file to reality.

Customer communication,
Integrated new features on demand with exceptional speed and quality
Problem investigation,
assurance.

Issue documentation,
Used various tools and front-end frameworks, such as React, Vue, Next.js and
Knowledge base usage,
SvelteKit.

Ticket management Leveraged AI coding tools, back when they were first getting released.
TECHNICAL SKILLS
HTML, CSS, JavaScript,

Front-end frameworks,
EDUCATION
Git & GitHub
Bachelor’s, Odesa Faculty College of Computer
Odesa, Ukraine
SOFT SKILLS
Written communication,

Technologies (OFCCT)
Troubleshooting,
Sep 2019 — Jun 2023
Time management,
Studied computer science at Odesa Faculty College of Computer Technologies for
Attention to detail,
4 years, finished with excellent grades, got Bachelor ’s degree.
Team collaboration

LANGUAGES

UKRAINIAN
Native

ENGLISH
Proficient (C1)