Dmytro

Dmytro Abramov
3+ years customer service | Phone, Email & Live Chat | Remote Operations

 London E2 6QU  [open contact info](look above in the "contact info" section)  [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Detail-oriented Customer Service Professional with 3+ years of experience in delivering
clear, accurate, and empathetic support across phone, email, and live chat. Proficient
in navigating multiple online systems to update records and resolve complex queries.
Committed to a customer-first approach while ensuring strict adherence to data pro­
tection and quality assurance guidelines.
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE ASSOCIATE, Sterling Global Support Remote
• Responded to customer enquiries across phone, email and Mar 2024 – present
chat platforms now.
• Resolved complex queries while ensuring accurate data entry
in systems work.
• Navigated multiple online platforms to update detailed cus­
tomer records.
• Followed data protection and quality assurance guidelines for
all cases.

CUSTOMER SUPPORT SPECIALIST, London Business Solutions London, UK
• Delivered high-quality support via phone and email for vari­ Oct 2022 – Feb 2024
ous UK clients.
• Ensured positive engagement by following a strict customer-
first policy.
• Maintained high productivity levels while working in a remote
home setting.
• Attended coaching and feedback sessions to improve service
performance task.
KEY SKILLS
• Customer Service (phone handling, email support, live chat)
• Technical Proficiency (multi-channel platforms, record management)
• Case Management (query resolution, escalating complex issues)
• Operational Compliance (data protection, quality assurance, SLAs)
• Remote Operations (autonomous working, digital communication)
• Problem Solving (safeguarding, complaint handling, process following)
• Communication (empathetic service, clear reporting, client values)
• Productivity (SLA adherence, record accuracy, performance tracking)
ADDITIONAL INFORMATION
• Languages: English (B2), Russian (Fluent), Ukrainian (Fluent)
• Quick learner with a logical and structured approach to problem-solving
• Strong interest in remote customer engagement and service excellence