Юлія

YULIIA HRADOVENKO

Skilled in organization, team management, and customer
relations. Highly motivated to expand my expertise and
contribute to new opportunities.Experienced professional with
a background in hospitality, event management, and real
estate.

RECENT WORK EXPERIENCE

Supervisor, Arca restaurant, Amsterdam
October 2025 - June 2026
Delivered exceptional customer service in a fast-paced environment;
CONTACT Managed daily restaurant operations;
Maintained service quality standards;
[open contact info](look above in the "contact info" section)
Coordinated team shift schedules;
[open contact info](look above in the "contact info" section) Handled payments andcoordinated with kitchenandbar staff.

Shift Leader The Entourage Group, Amsterdam
June 2022 - September 2025
Delivered exceptional customer service in a fast-paced environment;
Trained new team members, improving onboarding efficiency;
LANGUAGES Resolved guest issues professionally;
English (C1), Ukrainian (Native) Collaborated with kitchen and bar teams to ensure seamless service
during peak hours;
Independently managing a private dining section, ensuring
EDUCATION personalized guestexperiencesand seamless operations.
Waitress, Redkaya Ptitsa, Kyiv
Bachelor in “Hotel and Restaurant March 2020 - February 2022
Business” 2016-2019 Oversaw the daily operations of a busy restaurant, managing a team
Kyiv NationalUniversityofCultureand Art of 15 staff members;
Kyiv, Ukraine
Designed workflows that improved operational efficiency;
Gained practical knowledge in management, Handled staff recruitment, training, and performance evaluations,
personal development and marketing building a high-performing team;
Gained practical knowledge in organization of Monitored inventory and supplier relationships to ensure consistent
and Function of Hotel Departments availability of high-quality ingredients, reducing costs through
Experience in creating marketing campaigns, effective negotiations and inventory control.
Restaurant and Hotel Branding Managed customer relations, including handling escalations and
Theoretical & practical skills in Service Design implementingservice improvements.
Real Estate Specialist, T.H.E. Capital, Kyiv
SKILLS April 2019 - February 2020
Facilitated property salesandleases;
Event Planning & Coordination
Team Leadership Built and maintained relationships with clients;
Customer Service Excellence Conducted property evaluations and market analyses to guide client
Problem Solving decision-making;
Managed communication between landlords, tenants, and agencies;
Communication & Interpersonal Skills
Conducted property viewings and prepared listing presentations;
Wine knowledge
Maintained client relationships and handled administrative
documentatio;
Negotiated rental terms and supported contract preparation

“I hereby give consent for my personal data included in the job offer to be processed for the purposes of
recruitment under the Data Protection Act 1997 (Dz. U. no. 133, item 883)”.