Jessica

JESSICA EBELEBE
Personal Assistant | Executive & Administrative Support | Virtual Assistant
Lagos, Nigeria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | LinkedIn Profile
Open to Remote Opportunities Worldwide

PROFESSIONAL SUMMARY

Personal and Executive Assistant professional with 5+ years of experience managing calendars, coordinating communications and
supporting day-to-day operations for senior staff and distributed teams. Trusted with confidential information and known for
anticipating needs, from scheduling appointments to tracking deadlines and streamlining office and digital record systems. Fluent in
Google Workspace, Microsoft Office, HubSpot, Zoho and AI productivity tools, with a track record that includes a 15% upsell
revenue increase and a 20% reduction in inventory waste through improved tracking processes. Seeking a remote Personal Assistant
role where discretion, organisation and fast, proactive communication keep a busy principal's day running smoothly.

CORE COMPETENCIES & TOOLS

Calendar & Schedule Management • Appointment & Meeting Coordination • Travel & Logistics Support • Executive &
Administrative Support • Email & Chat Correspondence • Confidentiality & Discretion • Task & Deadline Tracking • Data Entry
& Documentation • Inventory & Records Management • Customer & Client Relations • Time Management
Google Workspace • Microsoft Office • Zoom • HubSpot CRM • Zoho CRM • Slack • Asana • Trello • AI Productivity
Tools

PROFESSIONAL EXPERIENCE

Datamatics World Communication | Lagos (Remote/Hybrid Support Functions)
Customer Sales Representative & Virtual Support Coordinator February 2026 – Present
• Managed daily correspondence across email, chat, WhatsApp and phone for 20+ inquiries, maintaining a sub-5-minute first-
response rate while juggling multiple communication channels simultaneously.
• Kept product and client records accurate and current by auditing and syncing 200+ SKUs between the company website and
internal CRM, reducing errors and follow-up escalations.
• Achieved a 15% increase in monthly upsell revenue through consultative, detail-oriented client interactions and personalised
follow-up.
• Streamlined tracking processes that reduced monthly inventory waste by 20%, reflecting strong organisational and record-
keeping habits.
• Logged all client interactions and maintained accurate records daily in HubSpot CRM, supporting reliable handoffs and follow-
up.
Great Emmanuel Primary School | Matogun, Ogun (Mandatory National Service — NYSC)
Primary School Teacher June 2024 – May 2025
• Planned and organised daily schedules and lesson programs for 40+ students, adapting plans to individual needs under time
constraints.
• Maintained accurate, up-to-date records by documenting student progress reports for school administration.
• Coordinated closely with teaching staff to support student welfare and keep shared responsibilities on track.
Monfab Consult | Lagos (Remote-Enabled Team Coordination)
Administrative Assistant & Virtual Coordinator May 2023 – September 2023
• Managed calendars, scheduled appointments and handled day-to-day administrative support to keep executive operations running
smoothly.
• Tracked tasks and deadlines across departments using Google Workspace and email-based coordination, ensuring on-time
completion of projects.
• Coordinated virtual workflows and communication across email, WhatsApp, and Google Workspace for remote and in-office
stakeholders.
• Improved file retrieval efficiency for senior staff by restructuring digital records and documentation systems.

Nuba Lounge | Enugu
Client Relations & Operations Coordinator May 2021 – November 2022
• Maintained detailed records of bookings, lead status, and follow-up history to support relationship management and client
retention.
• Coordinated daily operations and cross-team communication to ensure consistent on-time service delivery.
• Resolved service concerns proactively and consistently met SLA expectations, improving customer satisfaction ratings.
• Generated and analysed regular inventory and operational reports to increase stock accuracy.
FabJuiceBar | Lagos
Production & Quality Control Supervisor October 2020 – January 2021
• Managed task communication and coordination across email, WhatsApp, and Google Workspace to support distributed team
operations.
• Maintained and updated inventory records to reduce tracking discrepancies and improve stock accuracy.
• Monitored quality control processes and documented production data against standards to reduce errors.
• Resolved customer inquiries and incorporated feedback across online channels to maintain consistent satisfaction.

EDUCATION

University of Nigeria, Nsukka | Enugu
Bachelor of Arts (B.A) in English and Literary Studies February 2017 – November 2022
Eagle's Tower Primary & Secondary School | Aboru, Iyana-Ipaja, Lagos
West African Senior Secondary Certificate Examination (WAEC) September 2009 – July 2016

LANGUAGES

English — Professional Working Proficiency (Written & Spoken)

CERTIFICATIONS

• Virtual Assistant Certification — TechCrush (March 2026)
• Professional Certification in Customer Relationship Management — Alpha Consulting Services (2025)
• Human Resource Management Certification — Alpha Consulting Services (2025)

COURSES / RELEVANT TRAINING

Remote Customer Operations Training June 2026
IZON Solution — Completed training in remote workflow management, data-handling protocols, and virtual team communication for
distributed customer support operations.
Virtual Assistance Track March 2025 – June 2025
TechCrush — Lagos