Jessica

Jessica Ebelebe
Virtual Assistant | Administrative Assistant | Customer Support Specialist
Lagos, Nigeria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | LinkedIn Profile

Available for Remote, Hybrid and On-site Opportunities

PROFESSIONAL SUMMARY
Proactive, highly organized Customer Service Representative and Virtual Administrative Assistant with 5+ years of
foundational on-site experience leading cross-functional teams and driving operational efficiency.Experienced in
achieving KPI target related response times, customer satisfaction, lead management and productivity while
maintaining compliance with established SLAs.Proven track record of independently managing complex, high-stakes
work-streams and anchoring regional vendor relations with minimal supervision.Expert at establishing structure in fast-
paced environments, optimizing day-to-day workflows and transitioning traditional office processes into streamlined
digital formats and adept at using CRM platforms, communication tools and AI-powered solutions.An exceptional
written and verbal communicator skilled at building cross-departmental trust, managing stakeholder expectations, and
maintaining seamless alignment across teams.Fully equipped with a dedicated, distraction-free home office and
proficiency in digital collaboration tools including tool like Trello, Zoom, HubSpot, Zoho, Google Workspace,Slack to
deliver immediate, autonomous value to a distributed organization.Proven ability to manage multiple priorities,
maintain confidentiality, improve operational efficiency, and deliver excellent customer experiences in fast-paced
environments. Open to fully remote and hybrid opportunities.

TOOLS AND SKILLS
Google Workspace Data Entry Sales Support CRM Software Calendar Management HubSpot
Virtual Assistance Slack/Asana Zoom Client Support Email Management Time Management
Teamwork & Collaboration Effective Communication Scheduling/Coordination
Inventory Management Meeting Coordination Record Keeping Data Management
Appointment Scheduling Task Management File Management

PROFESSIONAL EXPERIENCE
Datamatics World Communication February 2026 – Present | Lagos
CUSTOMER SALES REPRESENTATIVE
•Managed company website and social media platforms by uploading and updating product information for 200+ SKUs
Consistently met and exceeded established KPIs including customer response time, service quality and customer
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satisfaction target.
Coordinated tasks and communication across digital platforms including emails, WhatsApp and Google Workspace for
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distributed teams
Increased monthly upsell revenue 15% by promoting complementary Apple products
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Processed sales transactions accurately using POS systems and maintained daily sales records.
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Assisted customers with Apple device setup, Apple ID registration, troubleshooting and supporting throughout sales
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and service journey thereby contributing to overall satisfaction.
•Cut monthly supply waste 20% by implementing new inventory tracking system
Generated accurate reports and maintained detailed records to support performance tracking and continuous process
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improvement.

Great Emmanuel Primary School June 2024 – May 2025 | Matogun, Ogun
Primary School Teacher -NYSC
Designed and delivered educational programs promoting literacy, critical thinking and civic values to 40+ students
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Conducted needs assessment and adapted teaching methods to support inclusive learning for students with diverse
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backgrounds
Collaborated with teaching staff to support student welfare and achieve educational outcomes
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Maintained detailed students records and progress reports, ensuring accurate documentation for school
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administration
MONFAB CONSULT May 2023 – September 2023 | Lagos
ADMINISTRATIVE ASSISTANT
Provided administrative support to senior-level staff through managing confidential correspondence, scheduling,
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answering phone calls and responding to emails
Managed virtual communication and task coordination using email, WhatsApp and Google Workspace for distributed
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teams.
Tracked and organized digital records and documentation systems improving file retrieval efficiency for senior staff
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Managed executive calendars, meeting schedules and appointment coordination.
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Organized files and documents improving document retrieval efficiency.
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Prepared reports, presentations, and administrative documents.
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Supported project coordination and task tracking across multiple departments.
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Liased between team members, stakeholders and clients to support smooth project execution and information flow
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NUBA LOUNGE May 2021 – November 2022 | Enugu
JUNIOR MANAGER
Maintained client records, lead status updates, booking notes and follow-up history to support service planning and
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relationship management.
Monitored and maintained SLAs compliance by providing prompt responses and ensuring customer issues were
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addressed within required timeline.
Tracked inventory and operational data, generating reports that improved stock ?accuracy and reduced losses
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Coordinated daily operations and communicated with team members to ensure smooth delivery of services
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Resolved client concerns and feedbacks through clear communication while maintaining strong customer relationships
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and satisfaction.

FABJUICEBAR October 2020 – January 2021 | Lagos
SUPERVISOR
Ensure accuracy and quality in food preparation as well as managing time effectively while meeting production
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deadlines.
Monitored quality control processes and documented production data to maintain standards and reduce errors
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Coordinated tasks and communication across digital platforms including emails, WhatsApp and Google workspace for
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distributed teams
Managed and updated inventory records improving stock accuracy and reducing tracking errors.
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Maintained proper quality control by identifying defects and reporting issues
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Coordinated with kitchen staff to meet production target while maintaining workplace safety and efficiency.
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Addressed customer inquiries and provided suggestions to client requests across online communication channels.
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Documented feedbacks to improve service quality.
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EDUCATION
University of Nigeria, Nsukka February 2017 – November 2022 | Enugu
Bachelor of Arts (B.A) in English and Literary Studies
Eagle's Tower Primary & Secondary School September 2009 – July 2016
West African Senior Secondary Certificate Examination - WAEC Aboru, Iyana-Ipaja, Lagos

CERTIFICATIONS
Virtual Assistant Certification | TechCrush | March 2026
Professional Certification in Customer Relationship Management | Alpha Consulting Services | 2025
Human Resource Management Certification | Alpha Consulting Services | 2025

LANGUAGES
English — Upper-Intermediate

COURSES
Virtual Assistance Track March 2025 – June 2025 | Lagos
TechCrush