Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18690768/

Work experience

Sales Representative

from 02.2025 to now (1 year 7 months)
Datamatics World Communication, Remote (Retail)

Managed company website and social media platforms by uploading and updating product information for 200+ SKUs •Consistently met and exceeded established KPIs including customer response time, service quality and customer satisfaction target.
•Coordinated tasks and communication across digital platforms including emails, WhatsApp and Google Workspace for distributed teams
•Increased monthly upsell revenue 15% by promoting complementary Apple products
•Processed sales transactions accurately using POS systems and maintained daily sales records.
•Assisted customers with Apple device setup, Apple ID registration, troubleshooting and supporting throughout sales and service journey thereby contributing to overall satisfaction.
• Cut monthly supply waste 20% by implementing new inventory tracking system
•Generated accurate reports and maintained detailed records to support performance tracking and continuous process improvement.

Administrative associate

from 05.2023 to 09.2024 (1 year 5 months)
MONFAB CONSULT, Remote (Consulting, accounting and auditing)

•Maintained client records, lead status updates, booking notes and follow-up history to support service planning and relationship management.
•Monitored and maintained SLAs compliance by providing prompt responses and ensuring customer issues were addressed within required timeline.
•Coordinated daily operations and communicated with team members to ensure smooth delivery of services
•Resolved client concerns and feedbacks through clear communication while maintaining strong customer relationships and satisfaction.

Career break

from 11.2022 to 06.2025 (2 years 8 months)
Study

Junior Manager

from 05.2021 to 11.2022 (1 year 7 months)
NubaLounge, Remote (Hotel and restaurant industry)

•Maintained client records, lead status updates, booking notes and follow-up history to support service planning and relationship management.
•Monitored and maintained SLAs compliance by providing prompt responses and ensuring customer issues were addressed within required timeline.
•Tracked inventory and operational data, generating reports that improved stock accuracy and reduced losses
•Coordinated daily operations and communicated with team members to ensure smooth delivery of services
•Resolved client concerns and feedbacks through clear communication while maintaining strong customer relationships and satisfaction.

Knowledge and skills

• Data management
• Understandability
• Document workflow automation
• Case management
• EMAIL MANAGEMENT
• MEETING COORDINATION
• ADMINISTRATIVE SUPPORT
• INVENTRY MANAGEMENT
• CLIENT SUPPORT
• DATA ENTRY
• Keeping personnel records
• Asana
• CRM
• REMOTE COLLABORATION
• ZOOM
• INBOX MANAGEMENT

Language proficiencies

English — above average