Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18690768/

Work experience

Virtual Customer Support Coordinator

from 02.2025 to now (1 year 9 months)
Datamatics World Communication, Remote (Retail)

•Achieved a 15% increase in monthly upsell revenue by using consultative selling techniques and personalised product recommendations across customer touchpoint.
•Maintained a sub-5-minute first-response rate for 20+ daily customer inquiries by managing email, chat, WhatsApp, and phone support channels simultaneously.
•Reduced monthly inventory waste by 20% by implementing improved digital tracking and stock-monitoring processes.
•Improved catalog accuracy across 200+ SKUs by auditing and syncing product listings between the company website and internal CRM, reducing customer-facing errors and support escalations.
•Resolved customer support tickets and maintained accurate client records by logging all interactions daily in HubSpot CRM.

Administrative Assistant & Virtual Coordinator

from 05.2023 to 09.2024 (1 year 5 months)
MONFAB CONSULT, Remote (Consulting, accounting and auditing)

•Improved file retrieval efficiency for senior staff by restructuring digital records and documentation systems.
•Ensured on-time completion of cross-departmental projects by tracking tasks and deadlines using Google Workspace and email-based coordination tools.
•Supported distributed team communication and task management by coordinating virtual workflows across email, WhatsApp, and Google Workspace for remote and in-office stakeholders.
•Maintained smooth executive operations by managing calendars, scheduling appointments, and handling day-to-day administrative support.

Career break

from 11.2022 to 06.2025 (2 years 8 months)
Study

TOOK TIME OFF TO COMPLETE GRADUATION DOCUMENTATION

Client Relations & Operations Coordinator

from 05.2021 to 11.2022 (1 year 7 months)
NubaLounge, Remote (Hotel and restaurant industry)

•Improved customer satisfaction ratings by resolving service concerns proactively while consistently meeting SLA expectations.
•Increased stock accuracy by generating and analyzing regular inventory and operational reports.
•Strengthened client retention by maintaining detailed records of bookings, lead status, and follow-up history to support relationship management.
•Ensured consistent service delivery by coordinating daily operations and communication across team members.

Production & Quality Control Supervisor

from 10.2019 to 01.2021 (1 year 4 months)
FABJUICEBAR, Remote (Retail)

•Reduced production errors by monitoring quality control processes and documenting production data against standards.
•Improved stock accuracy by managing and updating inventory records to reduce tracking discrepancies.
•Maintained consistent customer satisfaction by resolving inquiries and incorporating feedback across online communication channels.
•Supported distributed team coordination by managing task communication across email, WhatsApp, and Google Workspace.

Knowledge and skills

• Data management
• Understandability
• Document workflow automation
• Case management
• EMAIL MANAGEMENT
• MEETING COORDINATION
• ADMINISTRATIVE SUPPORT
• INVENTRY MANAGEMENT
• CLIENT SUPPORT
• DATA ENTRY
• Keeping personnel records
• Asana
• CRM
• REMOTE COLLABORATION
• ZOOM
• INBOX MANAGEMENT

Language proficiencies

English — above average