Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18700662/

Work experience

Customer service manager

from 09.2024 to 03.2026 (1 year 7 months)
Orvantis digital commerce, Remote (Marketing, advertising, and PR)

Reduced customer wait time by 42% through ticket prioritization systems
• Increased customer retention by 25% via proactive follow-ups and support
• Managed VIP client accounts, ensuring fast resolution and personalized
service
• Generated weekly performance reports used by management for decision-making.

Customer service manager

from 01.2023 to 05.2024 (1 year 5 months)
Starvonix services group, Remote (IT)

Managed 80–120 daily customer interactions across email, chat, and phone
with a 97–98% CSAT score
• Reduced average response time by 38% by implementing structured reply
templates
• Resolved over 90% of issues on first contact, minimizing escalations
• Handled billing inquiries, refunds, and order tracking for a global e-
commerce platform

Career break

from 05.2022 to 12.2022 (8 months)
Relocation

Customer support representative

from 02.2021 to 04.2022 (1 year 3 months)
Apexline logistics Inc, Remote (Transportation and logistics)

• Handled shipment inquiries and resolved delivery issues, achieving 95% on-
time resolution rate
• Processed and tracked 200+ weekly orders with minimal errors
• Improved customer feedback score from 3.8 to 4.7 stars within 6 months
• Consistently maintained 95–98% customer satisfaction scores

Career break

from 01.2019 to 01.2021 (2 years)
Relocation

Knowledge and skills

• Initiative
• Educability
• Communicability
• Conflict-free
• Active sales
• Attentiveness
• Handling objections
• Management of CRM
• Direct sales
• Discipline
• B2B Sales
• Adaptability
• Goodwill
• Hardworking
• FMCG sales
• Sale of food products
• Honesty
• User 1C
• Diligence

Language proficiencies

English — fluent