Микола

MYKOLA SYPKO

Customer Support

Contacts Summary

Customer Support specialist with strong communication and problem-solving skills, focused on delivering
Email high-quality customer experiences. Able to work effectively in fast-paced environments, manage multiple

requests, and provide clear, empathetic support through chat.
[open contact info](look above in the "contact info" section)

Telegram
Experience
@ocaptainmycaptainriseup

Customer Support
Phone

[open contact info](look above in the "contact info" section)
StableProxy — proxy server sales service

2025 - now Remote

Investigated and troubleshot basic proxy connectivity and performance issues before escalation .

Assisted customers with website navigation and account-related inquiries, ensuring a smooth user

Languages experience .

Maintained accurate records of customer interactions, requests, and issue resolutions in the support

system .

Processed and veri fied customer payments and subscription-related requests.

Ukrainian
Consulted clients on selecting suitable proxy solutions based on their needs and use cases .

Mother language Handled high-volume support requests while meeting response time and service quality standards.

Collaborated with the technical team and administration to resolve customer issues efficiently.

Collected customer feedback and reported recurring issues to improve service quality and user

satisfaction .

English

Upper-Intermediate - B2

Cultural Manager
Czech O`Komova — nonprofit organization
Elementary - A2

2024 - now Kremenchuk, Ukraine

O rganized and coordinated cultural events, including lectures, concerts, and festivals.

Managed communication with participants, speakers, and partners, ensuring effective coordination

of information and event processes .

Hobbys
Coordinated festival participants and volunteers during community-organized events and large-

scale activities .

Assisted in event planning, logistics, and on-site operations to ensure smooth event execution .

Reading
Supported audience engagement and participant experience throughout all stages of event

organization .

Photo Collaborated with creative teams and partners to deliver community-driven cultural pro ects. j

Jazz

Cycling
S kills

Customer Support Problem Solving Attention to Detail Adaptability

Multitasking Google Workspace Time Management

2026