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Veronika Vykhrova
Account Manager

Account Manager with experience in the iGaming / gambling
industry. Possesses strong sales and client communication
abilities, with the capacity to provide professional consultations
Personal Info
and maintain customer loyalty.
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section) Work Experience
Account Manager, Win Media
Skills March 2026 - Present
Communicate daily with VIP and Pre-VIP players via email,
Sales Experience
WhatsApp, Telegram, and phone in a professional and
Client Relations personalized manner;

CRM
Maintain accurate records of player interactions in CRM systems;
SOFTSWISS
Build and maintain strong long-term relationships with high-value
Languages players and high-potential accounts;

Ukrainian Manage Pre-VIP segments and proactively identify players for VIP
Russian upgrade based on activity and deposit behavior;

English Support players with large balances, ensuring smooth
withdrawals and responsible gaming monitoring;

Handle risk-related cases (chargeback risk, bonus abuse signals,
high-risk behavior) in cooperation with Head;

Monitor failed deposits and assist players in completing
transactions;

VIP Account Manager, ADWA
December 2025 - March 2026
Communicating with clients via email and chat;
Maintaining and updating the CRM system;
Creating a positive customer experience and transferring
promising leads to the retention team;
Interacting with the nance department.

Sales Manager, OXOIX
March 2025 - December 2025
Sales and client relationship management
Communicating with the client base across various GEOS in the
Gambling industry via multiple channels: phone calls, emails, and
messengers
Experience with Freshdesk / Freshworks
Encouraging clients to use new and unique company o ers,
reactivating inactive users, and handling customer feedback

Pro cient in Slack for internal communication
Processing client inquiries and objections, providing
consultations, and selecting solutions based on individual client
needs
Maintaining reports on client interactions and performance using
Google Sheets
Working with internal company systems (Back O ce, internal
documentation)
Creating templates for email campaigns and ongoing client
communication
Participating in the improvement of customer service processes
and preparing suggestions to optimize the department's
performance

Customer Success Manager, OXOIX
January 2025 - March 2025
Communicating with customers through various channels (email,
chat, messengers) to address inquiries and resolve issues
Providing professional consultations and informational support
regarding products and services
Crediting bonuses upon customer requests
E ciently handling inquiries and complaints, contributing to a
positive customer experience with the product

Participating in the improvement of customer service processes
and providing recommendations for optimizing the support
department's operations

Education
Bachelor's degree in Law, Yaroslav Mudryi National Law University
September 2020 - July 2024